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Sr. Professional Services Manager, ALPR

North Carolina

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We are hiring a senior, licensed electrical professional to serve as the electrical subject matter expert (SME) within Axon’s Vehicle Intelligence Professional Services organization. This role is responsible for owning the AC electrical infrastructure scope for a growing portfolio of fixed, pole-mounted, and roadside technology deployments, including Automated License Plate Reader and related Vehicle Intelligence solutions. This Professional Services Manager will partner closely with customers, vendors, Sales, Product, and Deployment teams to ensure electrical feasibility, accurate scoping, and compliant execution. The role blends hands-on electrical expertise with program leadership, acting as the authority on power, infrastructure readiness, and electrical risk across complex deployments. This is not a traditional field electrician role — it is a strategic technical leadership position designed to de-risk delivery, control cost, accelerate deal velocity, and scale deployment throughout.

Vehicle Intelligence deployments increasingly depend on reliable, compliant AC infrastructure. This role ensures Axon scales faster, delivers with confidence, and avoids unnecessary cost and risk by embedding licensed electrical expertise directly into Professional Services. This position directly supports revenue and deal velocity by enabling Axon to self-qualify for deployments that require licensed electrical oversight, accelerating permitting and inspections, and reducing late-stage electrical risk.
This is a high-impact role with visibility across Sales, Product, Engineering, and Operations — ideal for a senior electrical professional who wants to influence strategy, not just installations.

What You'll Do

Location: Remote in the US, with 25% US-based travel

Electrical & Infrastructure Ownership

  • Own electrical feasibility, design review, and scope definition for AC‑powered Vehicle Intelligence deployments.
  • Evaluate existing infrastructure (utility power, poles, cabinets, metering, grounding) and determine required electrical work.
  • Define compliant electrical approaches aligned with NEC, local AHJs, and utility requirements.
  • Serve as final authority on electrical assumptions used in proposals, SOWs, and deployment plans.

Subject Matter Expertise (Internal & External)

  • Act as the primary electrical SME for customers, vendors, and internal teams.
  • Support Sales and Pre-Sales by validating electrical scope, risk, and cost during deal qualification.
  • Advise Product and Engineering on electrical design constraints, installation standards, and field realities.
  • Represent Axon credibly with inspectors, utilities, and permitting authorities when required.
  • Serve as Axon’s qualifying individual for electrical contractor licensing requirements where applicable.
  • Act as QA authority for projects that require an Electrical Contractor’s license.

Vendor & Partner Management

  • Review vendor proposals, pricing, and scope for accuracy and compliance.
  • Identify and mitigate over‑scoping, under‑scoping, and non‑compliant vendor practices.
  • Establish repeatable electrical standards and playbooks for partners.

Program & Delivery Leadership

  • Lead electrical risk management for deployments, identifying issues early and driving resolution.
  • Support Professional Services Managers and Deployment Managers with electrical decision-making.
  • Create and maintain electrical SOPs, scoping templates, and training materials.
  • Drive consistency and scalability across regions as Vehicle Intelligence deployments grow.
  • Participate in selective site walks, inspections, and field validations to de-risk complex deployments (travel ~25%).

What You Bring

  • Must have an active North Carolina Electrical Contractor (EC) license, in good standing.
  • 7+ years of experience in electrical infrastructure, commercial power systems, or related fields.
  • Deep knowledge of AC electrical systems, including services, panels, grounding, conduit, and outdoor installations.
  • Strong working knowledge of the National Electrical Code (NEC).
  • Demonstrated experience scoping, estimating, or overseeing electrical work for commercial or municipal projects.
  • Ability to translate technical electrical requirements into clear business and delivery decisions.
  • Comfortable engaging with customers, inspectors, utilities, and executive stakeholders.
  • Bachelor’s degree in Engineering, Construction Management, or related field or equivalent professional experience.

Preferred Qualifications

  • North Carolina Alarm Systems Licensing Board license.
  • Master Electrician license or equivalent advanced credential.
  • Experience supporting camera, ALPR, ITS, EVSE, security, or smart‑city deployments.
  • Experience working with utilities, pole owners, and public‑sector customers.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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