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Sr Product Manager I

Puerto Rico

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and Be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice challenges through an ecosystem of connected devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership, drive real change and continue to grow while working on a mission that matters.

About Axon

Axon protects life, captures truth and accelerates justice through innovative products and services. We connect cutting-edge technology to society’s most pressing public-safety and justice challenges, creating solutions that make a meaningful difference.

As we continue to expand internationally, Axon is redefining public safety across the globe. We value customer insight, diverse perspectives and a relentless focus on delivering high-quality, impactful products.

Your Impact

As the In-Market Product Manager for LATAM & Puerto Rico, you will be the voice of regional customers and end users within Axon’s global Product organisation. You will lead product discovery and help shape the strategy, roadmap and delivery of software-led solutions across the region, with a particular focus on our Digital Evidence Management platform and connected device ecosystem.

This is an end-to-end Product Management role. You will build a deep understanding of the public-safety environments, user workflows and customer needs across LATAM and Puerto Rico; identify and validate the highest-impact problems to solve; and partner with global Product, Design and Engineering teams through discovery, delivery, launch, adoption and iteration.

You will combine strong product-management expertise with regional market insight, ensuring Axon’s cloud software and connected products deliver intuitive, valuable and scalable experiences for public-safety agencies and their end users.

Location: Remote, based in Puerto Rico
Reporting to: Senior Director, International Product Management
Travel: Approximately 35% across LATAM, Puerto Rico and internationally, as required

What You’ll Do

  • Own customer and user discovery: Develop a deep understanding of public-safety agencies, administrators and frontline users across LATAM and Puerto Rico. Conduct customer conversations, workflow observation and Voice of Customer research to identify, validate and prioritise meaningful problems.
  • Champion user-centred product development: Represent the needs of end users throughout the product lifecycle. Ensure product decisions are grounded in customer insight, operational realities, usability and desired outcomes.
  • Shape regional product strategy and roadmaps: Partner with global Product leadership to identify opportunities, prioritise initiatives and influence roadmaps for Axon’s SaaS, cloud and connected-product portfolio across LATAM and Puerto Rico.
  • Translate insight into clear product direction: Turn customer needs, regional requirements and local constraints into well-defined problem statements, product briefs, user stories, requirements and prioritised initiatives for Product, Design and Engineering teams.
  • Lead end-to-end product delivery: Support localised features and product iterations from discovery and validation through definition, development, launch, measurement and continuous improvement. Monitor adoption, user feedback and product performance to inform future investment decisions.
  • Represent regional requirements globally: Bring the realities of LATAM and Puerto Rico into global product planning, including differences in infrastructure, connectivity, procurement models, regulations, language and operational practices.
  • Partner cross-functionally: Work closely with Product Managers, Product Designers, Engineers, Sales, Customer Success, Legal and other stakeholders to balance user needs, commercial priorities, technical feasibility and product strategy.
  • Bridge Sales and Product: Bring structure and clarity to fast-moving, multi-country opportunities. Help ensure customer commitments, product positioning and proposed solutions align with Axon’s roadmap and delivery capability.
  • Support tender and procurement success: Engage early in regional tenders, RFPs and procurement processes. Shape requirements, provide product expertise and support proposal strategy for high-impact opportunities.
  • Drive product adoption and value realisation: Partner with Sales and Customer Success to support successful product launches, customer enablement and long-term adoption across the region.
  • Champion Axon’s ecosystem: Articulate how Axon’s connected, cloud-first ecosystem—from body-worn cameras and devices to Digital Evidence Management software—can improve public-safety outcomes.

What You Bring

Experience

  • 6+ years of Product Management experience in a SaaS, cloud software, enterprise software or technology-product environment.
  • Demonstrable experience owning or contributing to the full end-to-end product lifecycle: customer discovery, problem definition, prioritisation, delivery, launch, adoption measurement and ongoing iteration.
  • Experience building, launching and scaling digital software products or features, ideally from early discovery or 0-to-1 development through to market adoption.
  • Proven experience working directly with customers and end users, translating field insight and operational workflows into clear product outcomes.
  • Experience partnering closely with Engineering and Product Design teams in an agile product-development environment.
  • Ability to define product requirements, product briefs, user stories and prioritised backlogs that enable distributed teams to build valuable, scalable solutions.
  • Experience engaging senior stakeholders in complex, cross-functional and international environments.
  • Experience supporting enterprise sales opportunities, tenders, RFPs or procurement processes is highly desirable.
  • Experience across both software and connected hardware products is beneficial. Familiarity with SaaS, cloud, IoT, mobile or device-management ecosystems is strongly preferred.

Skills

  • User-centred Product Management: You start with customer and end-user problems, use research and evidence to validate opportunities, and advocate for simple, intuitive product experiences.
  • Strong product and technical judgement: You can translate complex user and market needs into actionable product direction, make informed trade-offs and balance usability, business priorities, regulatory requirements and technical feasibility.
  • Product discovery and delivery: You are confident running discovery, defining problems and value propositions, shaping requirements and working directly with Engineers and Designers to deliver high-quality products end to end.
  • Strategic problem-solving: You bring structure to ambiguity, identify high-impact opportunities and drive alignment across diverse teams and countries.
  • Regional and commercial awareness: You understand how local market conditions, customer needs, procurement processes and commercial opportunities should inform—but not fragment—a scalable global product strategy.
  • Technical fluency: You can understand and communicate the value of cloud software, SaaS platforms, integrations and connected-device ecosystems without needing to be an Engineer.
  • Clear communication: You communicate with precision and influence, turning complex customer, technical and market information into clear, actionable narratives for different audiences.
  • Execution focus: You bring rigour to prioritisation, stakeholder alignment, dependency management, documentation and follow-through across distributed teams.
  • Adaptability and resilience: You thrive in a fast-paced, evolving environment and maintain focus through changing market dynamics, customer priorities and regional complexity.

Languages

Fluency in English and Spanish is required.

Why You’ll Love This Role

  • Meaningful product impact: Shape products that help public-safety professionals capture, manage and use critical digital evidence.
  • True product ownership: Bring the voice of LATAM and Puerto Rico customers and end users into global product strategy and delivery.
  • Complex, high-impact challenges: Work at the intersection of SaaS, cloud technology, connected devices and public safety across diverse markets.
  • Direct customer engagement: Work closely with high-profile agencies, regional Sales and Customer Success teams, and global Product and Engineering partners.
  • Growth and influence: Your insight, product judgement and initiative will directly influence Axon’s product success and expansion across LATAM and Puerto Rico.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

 

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