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VoIP Integration Engineer, Public Safety

New York, New York, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Carbyne by Axon

As of its acquisition by Axon, Carbyne has joined forces with a global leader in public safety technology—marking an important step forward for emergency communications. United by a shared mission to help save lives, Carbyne and Axon are advancing the future of 911 by modernizing how emergency data flows to call centers. Together, we’re enabling faster, more informed responses by equipping emergency call centers with real-time video, instant chat, precise location tracking, and other critical tools—ensuring that life-saving information reaches those who need it most, exactly when it matters.

Your Impact

We are seeking a highly motivated and experienced Unified Communications Software Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform. 

You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between Engineering and the Business for all UC-related activities.

You will get an opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform.

What You’ll Do

  • Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
  • Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
  • Provide clients with customized communication solutions for Carbyne’s unified communications services
  • Install, maintain, integrate, and contribute to PBX projects and UC solutions
  • Create and maintain technical specs and solution documents
  • Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
  • Providing technical support and training for the Operations team on 911 emergency communications systems
  • Gaining a strong understanding of unified communications architecture, networking, and cloud computing
  • Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers

What You Bring

  • Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
  • Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
  • 3+ years of experience in solutions deployment of open-source VoIP solutions
  • 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers
  • Good understanding of Linux environments, including bash scripting
  • Hands-on experience deployment on Private and Public network/security clouds (AWS)

Nice-to-Haves:

  • Industry certifications like CCIE, CCNP, CCNA Voice
  • Knowledge of Docker and Kubernetes
  • Knowledge of AWS infrastructure

Work Location

This role is fully remote within the United States.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency (to be updated)

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $141,000.00 - $188,000.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$141,000 - $188,000 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

 

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