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Manager Fulfillment

Tempe, AZ

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is seeking a Manager Fulfillment to join our team in Tempe, AZ. This role t is responsible for the management of order fulfillment with third party vendors and oversees process management and inventory controls while maximizing quality assurance, cost effectiveness and profitability. Additionally, this position is responsible for project management to drive process solutions and acts as the liaison to vendors and management of relationships, including fulfillment centers, credential suppliers and shipping vendors.  They are also responsible for managing the Fulfillment team  Travel of up to 25% is required for this role. 

What Will You Do?

  • Collaborate with Client Services team to determine fulfillment schedule for all Pulse (RFID) clients and paper ticketing clients.
  • Conduct analysis to ensure orders are fulfilled correctly and accurately.
  • Build and manage relationships with fulfillment vendors (RFID vendors, hard ticket vendors, collateral vendors, etc).  Oversee of new vendor vetting processes to ensure they adhere to internal processes and procedures.
  • Work with clients to train their in-house fulfillment staff on: setting up stations, processing orders; provides troubleshooting support during fulfillment period as needed to avoid delays.
  • Oversee a mixture of full time, part time and temporary employees within the department by providing guidance, answering questions, mentoring, conducting weekly department meetings, administering, and recording performance and any necessary discipline. Evaluate employees on their role effectiveness and impact on the business. Interview, hire, train and coach a mixture of tenured team members.
  • Coordinate all staffing with contracted Temp Agency.
  • Reconcile and process invoices to ensure the department is within budget.  Responsible for financial and operational review for department.  Admin to all vendors regarding issues, requesting credits etc.
  • Oversight of created department specific Protocols for fulfillment department and external vendor specifications.

What Will You Bring?

  • Four to six years of Supply Chain Management or related field experience.
  • Two to four years of experience leading, mentoring and/or developing a team.
  • At least two years of event/entertainment industry experience preferred.

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

 

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