Job Application for Strategic Solutions Director

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Reporting to the General Manager, Music Clubs, our new Strategic Solutions Director for our Music Clubs vertical is the keeper of performance metrics, product liaison for business vertical, and a partner success consultant.

What Will You Do?

Support General Manager and Account Management in preparation and execution of regular client business review meetings.
Support Account Management team with consultative client business discovery to identify revenue generation opportunities and then capturing revenue opportunities using AXS products, integrated partnerships, facilitated introductions or other consultative services.
Act as primary resource for Music Clubs leadership to provide the latest product updates pertinent to the Music Clubs vertical.
- Assist Product team in coordinating client discovery meetings, alpha and beta client selection and product roll out for the Music Clubs vertical.
- Collaborate on requirements and use cases for new and enhanced capabilities.
- Attend regular product meetings to ensure business unit is represented and to keep apprised of the latest product updates.
Create and maintain key performance analysis measuring success for the Music Clubs business vertical, clients, and account managers as well as product opportunities, deficiencies, and competitive data. Produce and present monthly Key Performance metrics to Head of business vertical (e.g. Sports and Subscriptions), Account Management, and business unit leadership team.
Act as the Music Clubs vertical ticketing expert, compile and analyze industry information to identify opportunities for growth in business development, product, and opportunities with existing client base.
Continually strengthen industry and institutional knowledge through internal and client interaction as well as competitive research.
Collaborate with product marketing to build portfolio of best practices and case studies highlighting client successes specific to Music Clubs vertical clients.
Represent the Music Clubs vertical and maintain relationships with 3rd-party vendor integration partners as it relates to client activations, facilitating client, product and vendor meetings as needed.
Maintain constant contact and close relationships within the AXS organization across departments and North American business units.
Collaborate with General Manager and Director, Account Management to schedule and deliver client town halls and other communications for the Music Clubs vertical.
Support Account Management in remaining current on client goals and operations as well as current client contract terms. Support Business Development team as needed in preparation and presentation for new business

What Will You Bring?

Significant experience in business consulting, researching and analyzing data, or strategic planning.
BA/BS degree in a relevant field
Experience communicating with diverse stakeholders at all levels across internal & external organizations
Experience with Adobe Analytics, Looker desired
Strong expertise in data analysis and modelling
Ability to provide context and search for insight in data and analytics
Strong presentation skills with ability to influence a variety of audiences
Excellent communication skills both verbal and written
Strong proficiency with Google Workspace (Drive, Docs, Sheets, and Slides), Atlassian (Jira and Confluence) and MS Office Suite
Excellent administration, organization, project management and planning abilities
Positive with a “can do” attitude and a commitment to delivering the best
Highly organized with a record of prioritizing multiple projects and meeting deadlines

Bonus if you have

Live entertainment business experience in Ticketing, Concert Promotion, Sports, Product or Marketing
Experience with ticketing tools & software (AXS, Ticketmaster, Elevate, Front Gate, other)
Current knowledge and awareness of the latest industry trends and ticketing innovation through continuous industry press research

Pay Scale: $106,685-$160,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

Extraordinary People – we’re not kidding!
Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

Stage 1: 20-30 virtual preliminary interview
Stage:2: 30-min virtual Hiring Manager Interview
Stage 3: 45-min virtual panel interview
Stage 4: Onsite interview in three 30-min segments

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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Strategic Solutions Director - Music Clubs

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