Salesforce Marketing Cloud Admin

Want to work for a company named in The Sunday Times Best Places to Work 2024?

AXS, part of AEG, is a leading global ticketing, data, and marketing solutions provider.

AXS connects fans with the artists and teams they love.  Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and The SSE Arena, Wembley to British Summer Time in Hyde Park. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment. 

We continue to lead the evolution of our industry today from our wonderful offices in London, throughout the US and Europe.  At each location you'll find a dedicated, diverse team who create ground-breaking products and services in a fun, fast-paced environment.  We love what we do along with our fantastic culture, enviable perks and comprehensive benefits.  

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as Salesforce Marketing Cloud Admin. This role will be instrumental in managing and optimizing our Marketing Cloud instance, ensuring seamless execution of marketing campaigns, and maximizing the platform's potential to drive engagement and revenue. The ideal candidate is a detail-oriented problem-solver with a strong understanding of Marketing Cloud functionalities and best practices. This role will also serve as the first line of support for the email marketing team.

Where: You'll be based at our head office opposite London Bridge station. We offer flexible start and end times and also welcome flexible working conversations.

What Will You Do?

• Administer and maintain the Salesforce Marketing Cloud platform, including user management, security profiles, data extensions, and other configurations.
• Collaborate with marketing stakeholders to understand campaign requirements and translate them into effective Marketing Cloud solutions.
• Build and deploy email campaigns, automations, journeys, and other marketing initiatives within Marketing Cloud.
• Manage data imports, exports, and segmentation within Marketing Cloud, ensuring data integrity and accuracy.
• Develop and maintain documentation for Marketing Cloud processes, configurations, and best practices.
• Serve as the first line of support for the email marketing team, troubleshooting issues, answering questions, and providing guidance on Marketing Cloud usage.
• Train marketing users on Marketing Cloud functionalities and best practices.
• Stay up-to-date with the latest Marketing Cloud features, releases, and best practices.
• Proactively identify opportunities to improve Marketing Cloud utilization and efficiency.
• Collaborate with other teams, such as Sales and IT, to ensure seamless integration between Marketing Cloud and other systems.
• Create reports and dashboards to track campaign performance and provide insights to marketing stakeholders.

What Will You Bring?

• 2+ years of hands-on Salesforce Marketing Cloud Administrator experience.
• Experience with data management and segmentation within Marketing Cloud
• Strong understanding of Marketing Cloud core functionalities, including Email Studio, Automation Studio, Journey Builder, Contact Builder, and CloudPages
• Knowledge of email marketing best practices and regulations (e.g., CAN-SPAM, GDPR).
• Understanding of digital marketing best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Salesforce Marketing Cloud Administrator certification preferred.
• Experience working in a complex global technology company is preferred

Bonus points if you have:

• Strong technical acumen and comprehension of architecture.
• Experience with other Salesforce clouds (e.g., Sales Cloud, Service Cloud).
• Experience with integrating Marketing Cloud with other marketing automation platforms.
• Familiarity with web analytics tools (e.g., Google Analytics).

 

Pay Scale: £35,000 -£40,000

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

 

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We'll give you a thorough induction on how we work at AXS/AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

 

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out about our benefits here: AEG Benefits

 

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

#LI-Hybrid