Relationship Management Representative (German Speaking)
Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.
We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).
*A select number of positions require full-time in office attendance*
We are looking for a German Speaking Relationship Management Representative to join our Team.
What you'll be doing:
- Provide Clients [Content Creators and/or Business associates] with the best surfing experience possible.
- Provide worldwide clients with support and guidance via live chat, email and/or video calls. Act as point of contact for complaints and escalate issues as appropriate.
- Resolving client complaints quickly and efficiently.
- Keeping customers updated on the latest products to increase sales
- Building and maintaining profitable business relationships with key Clients.
- Liaise with analytics team to track performance KPIs
- Schedule regular meetings with clients to ensure their targets are met.
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
- Attend Worldwide B2C Trade Shows
What you'll need to be successful:
Must haves:
- Fluent or native German speaker
- Strong command of the English language
- Experience in Business Development / Background in customer service
- Excellent Communication skills; Written & Spoken. Excellent interpersonal and communication skills; Written & Spoken.
- Ability to identify problems/needs & propose solutions
- Proficiency in web-surfing
- Team Player; Ability to work well with a team
- Flexibility to travel
Nice-to-haves:
- Office experience
- Ability to work autonomously
- Any other language will be considered a plus
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees
In this role you will be exposed to adult content
Create a Job Alert
Interested in building your career at Aylo Careers? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field