IT Application Engineer

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.

Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.

Brief team/department description:

Azurity Pharmaceuticals is seeking a highly skilled IT Application Analyst to support and optimize our suite of HR and corporate systems. This role covers Learning Management Systems (Cornerstone, SumTotal), HCM/HRMS (ADP), Greenhouse (ATS), SAP Concur (Expense/Travel), Halo (ITSM), JIRA, and ACE (Azurity Celebrating Excellence Rewards).

You will be responsible for configuration, workflow management, vendor coordination, license optimization, integrations, and end-user support, ensuring each platform operates securely, efficiently, and in compliance with internal IT SOPs and regulatory requirements (including GxP systems where applicable).

Key Responsibilities

Application Configuration & Administration

• Configure and maintain workflows, dashboards, notifications in:
• LMS (Cornerstone, SumTotal) – curricula, certifications, approvals
• HCM/HRMS (ADP) – employee data, workflows, reporting structures
• Greenhouse ATS – hiring flows and integration with ADP
• SAP Concur – expense policies and approval hierarchies
• Halo (ITSM) & JIRA – issue tracking, custom fields, workflows

 Integrations & Data Flow

• Monitor and support integrations (API, SFTP, SCIM) between ADP, Cornerstone, Greenhouse, Concur, and others.
• Validate field mappings and proactively fix sync errors.

Contract Tracking & License Optimization

• Track and manage contracts with LMS, HRMS, ATS, ITSM vendors.
• Monitor license utilization, identify under‑usage, and recommend cost-saving measures.
• Support renewal planning with accurate usage and optimization data.

Roles & Privilege Governance

• Configure and review RBAC (Role-Based Access Control) in each system.
• Enforce segregation of duties and least‑privilege access.
• Conduct quarterly access reviews and document approvals.

 IT SOPs & Audit Trail for GxP

• Create and maintain IT Standard Operating Procedures (SOPs) for configuration changes, access management, and incident/change control.
• Ensure audit trails are enabled and maintained for GxP‑regulated applications (e.g., LMS Cornerstone).
• Support internal/external audits with documented evidence.

 Vendor & Stakeholder Management

• Act as primary point of contact for vendors, track SLAs, and manage escalations.
• Align system features with HR, Finance, QA, and IT stakeholder needs.

 Troubleshooting & Support

• Provide Level 2/3 support for issues, investigate root causes, and implement fixes.
• Maintain a knowledge base for common issues and solutions.

 Process Improvement

• Identify and implement automation to streamline workflows across platforms.
• Deliver dashboards (Power BI/ADP Analytics/LMS Reporting) for KPI tracking.
• Participate in governance forums to propose and implement enhancements.

Key Skills & Experience

 Must-Have

• 6–8 years of administration and support experience in Cornerstone/SumTotal LMS, ADP, and at least one of Greenhouse, SAP Concur, Halo, JIRA.
• Proven experience in license optimization and contract tracking.
• Strong knowledge of RBAC and security best practices.
• Hands-on experience with IT SOPs, audit trails, and GxP compliance.
• Excellent troubleshooting, communication, and stakeholder management skills.

Preferred

• ITIL certification or similar.
• Experience in a pharmaceutical or regulated industry (GxP).
• Familiarity with JIRA administration, Boards Creation, Reports and ITSM processes.
• Exposure to reporting/analytics for license and operational dashboards.

Education

• Bachelor’s degree in information technology, Computer Science, or related discipline.
• Vendor certifications (Cornerstone Administrator, ADP credentials) are a plus.

Location: Full Onsite, Shift Timings: 12:00 PM – 9:00 PM IST Coverage India, Europe, US

By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.