Customer Success Manager

Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage.  The actionable insights we deliver safeguard lives and protect critical assets around the world.  Babel Street is headquartered in Reston, Virginia, with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www.babelstreet.com. 

Position Overview: 

As a Customer Success Manager supporting Babel Street's various products, you will be part of an agile team that is playing a critical role in growing our business.  In this role you will serve as a vital partner to our customer, helping to retain and grow our current business and enhance the value we provide to our customer base. 

What you’ll do: 

• Maximize net dollar retention through proactive engagement and management of clients throughout your book of business. 
• Develop deep understanding of key customers’ business--from the corporate to the functional/technical level--in order to develop and drive strategic account plans.
• Drive continuous value with customers throughout their lifecycle, starting with onboarding and continuing through retention and growth.
• Assist customers in maximizing their success while utilizing our solution/s, coordinate and marshal internal expertise and resources to help customers achieve their goal, and generally serve as customers’ champion.
• Sustain existing and build new relationships with key stakeholders at various levels of seniority throughout the customers’ organizations.
• Collaborate with Sales to identify, strategize, and coordinate opportunities for expansion and growth.
• Be eager to learn, committed to getting 1% better everyday and be open to feedback 

What you’ll bring: 

• 3+ years experience in Customer Success roles in high-growth, B2B technology companies
• Prior experience increasing customer satisfaction, adoption, and retention
• Proven ability to drive complex, cross-functional projects
• Superior communication skills, with the ability to engage a wide range of business audiences, from senior business leaders to software developers
• Excellent project management and analytical skills
• Business-level fluency with enterprise software and AI concepts
• Ability to work remotely and travel
• Excellent time management skills for self and others
• Ability to manage complex conversations across multiple stakeholders 

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