Fulfillment Operations Manager, Day Shift

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience.

Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year—once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results—together, from anywhere.

What the Role Is

Babylist is seeking a highly experienced and dynamic Operations Manager to lead operations on the Day Shift—our largest and most visible shift—at our Commercial Point, OH fulfillment center. This is a critical leadership position, ideal for a seasoned operations manager, who thrives in high-growth, fast-paced environments and brings a track record of developing leaders, driving results, and owning change. Managing a large team of 100-150 direct and indirect reports, including Assistant Managers and Supervisors, you’ll play a central role in shaping culture, implementing new processes, and driving safety, productivity, and engagement. You’ll also partner cross-functionally with business stakeholders both inside and outside the fulfillment center. This role offers growth potential into senior leadership, including acting as a right hand to the Fulfillment Center Senior Manager.

This role is expected to be onsite Monday- Thursday 7:00am- 5:30pm. 

Who You Are

• Experienced Leader: You bring 10+ years of management experience, including leading large shifts of 100+ people. You’ve directly managed supervisors, assistant managers, and/or operations managers, and are confident in acting as a “leader of leaders”
• Strong Cross-Functional Operator: You have deep experience collaborating across multiple functions, including engineering, data, HR, inventory, and planning. You’re comfortable interfacing regularly with corporate stakeholders to support rollout of new programs and tools
• Builder in Ambiguity: You thrive in startup-like environments and have experience implementing new policies and processes. You don’t need a fully built playbook to lead effectively
• Culture Driver: You understand that culture starts with the biggest team. You actively work to celebrate wins, engage the team in safety and performance goals, and foster a consistent and motivating environment
• Fast-Paced Communicator: You excel in high-velocity environments, including Slack-first communication, and are highly responsive, even as priorities shift quickly
• Safety-First Leader: You’ve owned or contributed to safety programs and can confidently maintain compliance while improving processes
• Strategic Thinker: Your long-term planning ensures sustainable growth while meeting immediate operational needs
• Operational Expert: Deep expertise in warehouse management systems (WMS), inventory control, and workflow optimization
• Results-Oriented Leader: You’re driven by metrics and have a proven record of achieving and surpassing KPIs in a fast-paced environment

How You Will Make An Impact

• Lead Day Shift Operations: Manage a team of 100–150 direct and indirect reports, including 2 Assistant Managers, Facilities Manager and Office Manager
• Develop and Mentor Leaders: Create clear expectations, coaching frameworks, and growth plans for your team while fostering a culture of accountability, trust, and results
• Own and Evolve Safety: Take full ownership of the building’s safety program, ensuring compliance, engagement, and continuous improvement.
  Champion Culture and Engagement: Serve as a role model and culture-builder for the largest team in the building—driving programs that keep the team motivated, celebrated, and safe
• Execute and Adapt: Lead process rollouts, policy changes, and systems launches initiated by Babylist HQ. Act as a point of stability and responsiveness through change
• Drive KPIs and Continuous Improvement: Use data to evaluate performance, reduce waste, and improve workflows. Consistently deliver against targets
• Collaborate Broadly: Partner regularly with cross-functional stakeholders within and beyond the building—including Planning, Engineering, and HR—to support smooth scaling and program implementation
• Leverage Technology: Implement and optimize the use of warehouse management systems and other tools to streamline operations and enhance efficiency.

Physical Requirements

While this role involves leadership and oversight responsibilities, it also requires regular physical presence and activity on the fulfillment floor. Physical expectations include:

• Ability to stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks
• Ability to walk the floor extensively, averaging 10,000+ steps per day
• Ability to lift and move items up to 20 lbs occasionally throughout the shift
• Comfort with pushing, pulling, bending, twisting, and performing repetitive motions as needed to support team operations

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact
• We believe in exceptional management
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay. Your actual base salary will depend on factors such as your skills, qualifications and experience.

The estimated pay range for this role is $96,280.00 - $124,000.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

Important Notices

Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, banking, or personal financial information at any stage of the hiring process. Be cautious of outreach from non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify opportunities, visit our official careers page.

Friends or Family at Babylist?
Babylist is committed to fairness and equal opportunity at every stage of our hiring process. In line with our conflict of interest policy, applicants must disclose any family or close personal relationships with current Babylist employees. This helps ensure unbiased hiring decisions and a positive work environment.

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