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Contact Center Representative

Wernersville, PA 19565

About Us

Since 1972, we at Bachman’s Roofing have delivered top-quality roofing, solar, and exterior home services across the tri-state area. With decades of experience, premium certifications, and a strong reputation for integrity, we take pride in doing the job right. We’re hiring team members who want to grow their careers with a company that values professionalism, pride in workmanship, and local impact. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!

 

The Role:

As a contact center representative designated to our Lowe's team, you are the first voice and impression customers have of our partnership with Lowe’s. You’ll play a critical role in delivering a seamless, professional experience—from the initial inquiry through scheduling and follow-up—ensuring every customer interaction reflects the quality and reliability of our brand.

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in turning inquiries into well-coordinated service experiences.

What You’ll Do:

Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads

Customer Experience & Communication

  • Serve as the primary point of contact for Lowe’s customers across phone, email, web, and text channels
  • Provide clear, accurate information on services, timelines, and next steps
  • Handle questions, concerns, and escalations with professionalism and empathy
  • Create a positive, solution-oriented experience in every interaction

Scheduling & Coordination

  • Schedule inspections, estimates, and service appointments with accuracy and efficiency
  • Confirm appointment details and ensure all required information is captured
  • Partner closely with sales and operations teams to align schedules and maximize efficiency

Customer Journey Ownership

  • Guide customers from initial inquiry through appointment completion
  • Proactively communicate updates, changes, or delays
  • Follow up to ensure satisfaction and resolution of any outstanding issues

Systems & Data Management

  • Maintain accurate customer records and interaction notes in CRM systems
  • Ensure data quality to support visibility across teams and reporting needs

Sales Support

  • Identify opportunities to enhance the customer experience through additional services or solutions
  • Support the transition from inquiry to scheduled appointment, helping drive booked opportunities

What You Bring:

  • Prior experience in a call center, customer service, inside sales, or appointment-setting role
  • Experience with home services or retail partnerships like Lowe’s a plus
  • Strong phone presence with the ability to influence, persuade, and guide conversations
  • Comfort handling high call volumes while maintaining accuracy and professionalism
  • Ability to balance service mindset with performance-driven goals
  • Coachable, accountable, and motivated by metrics and incentives
  • Experience using CRM and phone systems (or willingness to learn quickly)
  • Reliable, team-oriented, and comfortable working on-site

Schedule:

  • Full-time position (40 hours per week)
  • Typical schedule: 7:30 AM – 4:00 PM
  • Weekday shifts are on-site ; Saturdays required, but work from home
  • Sunday off + one additional weekday off (Tuesday–Friday)
  • Reliable internet and ability to work remotely on Saturdays required
  • Consistent attendance and schedule adherence are essential for success in this role

Compensation: Competitive hourly base ($23-25 / hour) + performance based commission

Job Title: Contact Center Representative (Lowe's)

Location: Wernersville, PA (On-site)

Job Type: Full-time, 40 hours/week

FLSA: Non-exempt, hourly

 

 

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Target Hourly Compensation” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

 

Target Hourly Compensation:

$23 - $25 USD

Benefits

Full-time employees are eligible to participate in the following benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Company sponsored Life and AD&D coverage
  • Paid time off for hourly & salaried employees
  • Opportunities for growth and on-the-job training

Why Join Us?

At Bachman's Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!

Apply Today!

Bachman's Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information.  Applicant Privacy Policy 

 

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