Apps Publishing Specialist, Zype

As the Apps Publishing Specialist at Zype, you will be responsible for managing implementation and deployment of various apps across all major app platforms marketplaces while project managing the submissions pipeline.

You will be responsible for overseeing and managing the end to end submission and certification process for apps across all major platforms–including iOS, tvOS, Android Mobile, AndroidTV, Amazon Mobile, FireTV, Roku, Samsung, LG, Vizio, and Microsoft. You will also be responsible for working with engineering to have any issues resolved that were rejected as part of the app submission process.

This role is critical in ensuring that our customer’s apps are submitted, approved, and launched on time while serving as a liaison between our customers, internal stakeholders, and platform marketplace partners to ensure everything is on track with delivery. Strong attention to detail and meticulous organizational skills is a must for this role to execute with accountability in mind and the ability to thrive on operating autonomously. Your work will help drive predictable, high-quality app launches at scale.

Responsibilities:

• Own the end-to-end submission lifecycle for every app release across iOS/tvOS, Android/Google Play, Roku, Fire TV, Xbox, and any new storefront Zype supports.
• Act as the source of truth for submission status—publishing clear, timely updates to Account Management, Engineering, and customers.
• Align priorities with milestones: work with Account Managers and Project Managers to ensure launch dates match contractual commitments.
• Capture and decode platform feedback: log every review comment or rejection reason, analyze root-cause patterns, and partner with Engineering to ship fixes that prevent repeat issues.
• Maintain a transparent pipeline: track builds, assets, review cycles, and launch dates in Jira/Asana; surface blockers, SLA risks, and expedite requests early.
• Stay current on policy changes: monitor App Store, Google Play, Roku, and Amazon documentation; update checklists and educate internal teams on new requirements.
• Continuously refine workflows: automate repetitive tasks, tighten checklists, and publish living SOPs to reduce cycle time and first-pass rejection rates.
• Configure back-end settings and metadata: manage certificates, provisioning profiles, entitlements, in-app purchases, keys, release tracks, and store listings to meet each platform’s standards.
• Front-line troubleshooting: resolve build, metadata, or dashboard issues that block submission before escalating to Engineering; document fixes for future reference.
• Report on submission KPIs: track average review time, first-time approval rate, and rejection categories; present insights in monthly operational reviews to drive continuous improvement.

Qualifications 

Required:

• 1+ years of experience in B2B SaaS in a Technical Support or QA engineer role
• Ability to work with project management tools, communication, CRM, and ticketing systems like JIRA, Zendesk, Slack, Salesforce and Google Workspace
• Excel / Google Sheets, screen shot capture software
• Reliable access to high speed internet for efficient downloads/uploads
• Strong verbal and written communication skills in English

Preferred: 

• Experience with OTT/video streaming platforms
• Experience with app stores / CTV platforms a big plus
• Familiarity with submission portals like App Store Connect, Google Play Console, Roku Developer Portal, Amazon Developer Console, etc.