Apps Publishing Specialist, Zype

As the Apps Publishing Specialist at Zype, you will be responsible for publishing apps using Zype’s tools across all major app platforms marketplaces and project managing the submissions pipeline.  This role is an early-career role for someone with experience in technical support or related area, with progression opportunities into our Account Management or Quality Assurance teams

You will be responsible for theend to end submission and certification process for apps across all major platforms–including iOS, tvOS, Android Mobile, AndroidTV, Amazon Mobile, FireTV, Roku, Samsung, LG, Vizio, and Microsoft. You will also be responsible for quality control of publishing and coordinating with internal teams to help ensure any issues discovered during the process are resolved. 

Strong attention to detail, great computer skills, and meticulous organizational skills are a must for this role.

Responsibilities:

• Operate the end-to-end app submission lifecycle for every app release across iOS/tvOS, Android/Google Play, Roku, Fire TV, Xbox, and any new storefront Zype supports.
• Report on submission status—publishing clear, timely updates to Account Management, Engineering, and customers.
• Capture and decode platform feedback: log every review comment or rejection reason, analyze root-cause patterns, and partner with Engineering to ship fixes that prevent repeat issues.
• Maintain a transparent pipeline: track builds, assets, review cycles, and launch dates in Jira/Asana; surface blockers, SLA risks, and expedite requests early.
• Stay current on policy changes: monitor App Store, Google Play, Roku, and Amazon documentation; update checklists and educate internal teams on new requirements.
• Continuously refine workflows: automate repetitive tasks, tighten checklists, and publish living SOPs to reduce cycle time and first-pass rejection rates.
• Configure back-end settings and metadata: manage certificates, provisioning profiles, entitlements, in-app purchases, keys, release tracks, and store listings to meet each platform’s standards.
• Front-line troubleshooting: resolve build, metadata, or dashboard issues that block submission before escalating to Engineering; document fixes for future reference.
• Report on submission KPIs: track average review time, first-time approval rate, and rejection categories; present insights in monthly operational reviews to drive continuous improvement.

Qualifications

Required:

• 1+ years of experience on a  technical support team or other related process oriented role
• Ability to work with project management tools, communication, CRM, and ticketing systems like JIRA, Zendesk, Slack, Salesforce and Google Workspace
• Excel / Google Sheets, screen shot capture software
• Reliable access to high speed internet for efficient downloads/uploads
• Strong verbal and written communication skills in English
• Experience with mobile or TV apps platforms a plus

Behavioral Skills:

• Excellent organizational and multitasking skills with the ability to manage multiple submissions simultaneously
• Confident communicator with experience working directly with external customers
• Self-starter with a solution oriented mindset
• Strong sense of accountability and the ability to prioritize