Configuration Technician (Req#1127)

 

Overview

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Bailiwick is an IT managed services company that specializes in individualized, integrated network solutions for multi-location business across North America. By solving technology challenges and simplifying IT Support, Bailiwick enables clients to accelerate their business results. Founded in 1995, Bailiwick and its robust network of technical specialists have helped renowned companies with countless successful IT implementations and continuous care. To learn more, please visit bailiwick.com.

Bailiwick is currently seeking a Configuration Lab Technician to contribute to our ongoing success and growth. This position will require commuting to our office in Shakopee, MN.

The Configuration Lab Technician will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. This is a technician role in a light industrial I.T. warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Configuration Lab Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. The position will be involved in data entry for status and reporting information. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.

 

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Your Impact

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Specific Duties and Responsibilities:

• Follow detailed specifications for the setup, configuration, and testing of customer equipment
• Assist as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes
• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment)
• Configure customer equipment as appropriate to projects
• Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments
• Track and record inventory required for projects
• Prepare configured equipment for shipment
• Data management involving configuration status, schedules and project deliverables
• Develop a thorough understanding of the customer’s configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed
• Document and troubleshoot vendor equipment exceptions (DOA and damaged)
• Participate in project-related meetings as needed
• Assist with job status reporting via Microsoft Office and other Bailiwick tools

Qualifications

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Qualifications and Experience Required:

• Minimum 2-year technical degree in related field or equivalent relevant industry experience
• Minimum 1 year related experience
• Basic PC and other IT equipment troubleshooting skills
• Knowledge of various Microsoft operating systems
• Proficiency in the Microsoft Suite tools
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
• Prior experience or familiarity with ERP software applications
• Excellent verbal and written communication skills and customer service skills including the ability to communicate effectively across multiple departments
• Ability to accurately track, troubleshoot and problem solve
• Enthusiastic with exceptional organizational skills
• Ability to manage one’s own time effectively (self-starter)
• Physically able to lift PCs, servers, peripherals and network equipment
• Configuration Lab experience a plus
• LAN/WAN certification(s) a plus
• Microsoft Certifications a plus
• CCNA or other related certifications a plus

 

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Position Specifics

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The initial base salary range for this position is expected to be between $20.00 and $22.00 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

#LI-MY1

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.