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Customer Service Representative

2027 196th St SW Suite A101, Lynnwood, WA 98036

Customer Service Representative (CSR)

Ballard Natural Gas and Home Services 

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

$25–$29/hr. + bonus potential  

Full Benefits | Growth Opportunity | High-Energy Team Environment

Ballard Natural Gas and Home Services is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

Experience in the home service industry, trades, or Service Titan is highly preferred.

Schedule

  • Full-time in office position
  • Hours: 8:00 AM – 5:00 PM
  • Training schedule: Monday–Friday
  • Standard schedule Tuesday–Saturday

Compensation & Benefits

  • $25–$29 per hour 
  • Additional bonus and Commission opportunities
  • Full Benefits Package including:
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • 401(k)
    • PTO
    • Paid Holidays

What You’ll Do

  • Handle high-volume inbound customer calls
  • Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation
  • Book service calls and maximize conversion opportunities
  • Deliver exceptional customer service on every interaction
  • Work closely with dispatch and operations teams
  • Accurately enter customer information and notes into ServiceTitan
  • Help drive revenue through strong phone and sales skills
  • Maintain professionalism and urgency during busy seasons

What We’re Looking For

  • Previous CSR, call center, dispatch, or phone sales experience
  • Home service/trades industry experience strongly preferred
  • Service Titan experience is a major plus
  • Strong communication and phone sales ability
  • Ability to multitask in a fast-paced environment
  • Positive attitude with strong customer service skills
  • Reliable, punctual, and team-oriented
  • Comfortable handling both inbound and outbound calls
  • Strong typing and computer skills

Ideal Candidate

You are someone who:

  • Enjoys talking to customers
  • Can confidently ask for the appointment and close calls
  • Stays calm under pressure
  • Understands urgency and customer experience
  • Wants to earn more through performance incentives
  • Takes pride in being dependable and professional

If you are looking for a company that rewards hard work, and provides long-term career growth, we would love to talk with you.

 

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