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Dispatcher

2027 196th St SW Suite A101, Lynnwood, WA 98036

Dispatcher – Residential HVAC, Plumbing & Electrical

Ballard Natural Gas Services 

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

Pay: $28–$35 per hour DOE

Ballard Natural Gas Services is growing, and we're looking for an experienced Dispatcher to join our team! If you thrive in a fast-paced environment, excel at customer communication, and have experience dispatching technicians in the residential home service industry, we want to hear from you.

What You'll Do:

  • Schedule and dispatch HVAC, plumbing, and electrical service technicians efficiently throughout the day.
  • Manage technician routes to maximize productivity and customer satisfaction.
  • Communicate with customers regarding appointment confirmations, arrival times, and scheduling updates.
  • Coordinate emergency calls and prioritize service requests appropriately.
  • Work closely with field technicians and management to ensure smooth daily operations.
  • Monitor job progress and make scheduling adjustments as needed.
  • Maintain accurate records and customer information within dispatch software.

Requirements:

  • 2+ years of residential trade dispatching experience required (HVAC, plumbing, electrical, or home services).
  • ServiceTitan experience strongly preferred.
  • Strong scheduling and route management skills.
  • Excellent customer service and communication abilities.
  • Ability to multitask and remain organized in a high-volume environment.
  • Strong computer skills and attention to detail.

Schedule:

  • Full-time position
  • Tuesday–Saturday 
  • Must be available for a rotating schedule that includes evenings, nights, and weekends as needed

What We Offer:

  • Competitive pay: $28–$35 per hour
  • Full benefits package including medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Stable, year-round work
  • Opportunities for growth and advancement
  • Full time - In office position 

If you're an experienced dispatcher looking to join a company that values teamwork, customer service, and operational excellence, apply today!

Ballard Natural Gas Services is an Equal Opportunity Employer.

 

 

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