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Operations Manager

Dublin, Ireland

As Operations Manager, you will provide end-to-end justification, oversight and management of operations requirements, processes and execution for entrepreneurial opportunities and priorities. You will be the primary Operations contact and, in some cases, the primary manager in charge of a particular project or channel.  

This full-time position reports to the Director of Operations and is located in Dublin, Ireland. This role is expected to work in a hybrid model, which includes three days in-office.  

To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.  

What you’ll do:  

  • Ownership of International warehouse and shipping operations  
  • Manage relationships and information flow with our UK, EU, and AU warehouses and shipping carriers.  
  • Optimize warehouse network, including managing process improvement, to meet all required timelines  
  • Optimizing outbound distribution network, including managing process improvement, to meet all required timelines 
  • Incorporates financial implications in decision making. Responsible for setting / meeting financial targets/budgets for International warehouses and shipping. 
  • Ensure Customer Service knowledge of all partners 
  • Ensuring full knowledge of requirements and restrictions for each channel to include delivery, customer service and financial details 
  • Working with technology team on necessary integrations with platforms (OMS, WMS, etc) 
  • Support with International Growth opportunities 
  • Serve as the point person in Operations for potential new ventures in the International markets 
  • Work with cross functional teams to evaluate capability and cost analysis 
  • Leadership in current Operations processes 
  • Sharing of in-depth knowledge of all current operations procedures and processes, engaging as required with team or individually to creatively solve issues as they arise 
  • Provide supervision to a small team, defining tasks aligned with common goals, and fosters the professional development of team members through active discussion, feedback, coaching, and mentorship 

What you bring to the table:  

  • Bachelor’s degree, or equivalent. 
  • Strong written and verbal communication skills 
  • 8+ years of operations or relevant experience (or education) 
  • Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks 
  • Inquisitive, analytical problem solver 
  • Strong attention to detail 
  • Experience working in retail industry or supply chain 
  • Effective in delegating responsibilities to others 
  • Ability to develop and maintain collaborative relationships with vendors and other partners 
  • Self-starter with a can-do attitude 

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.    

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes: 

  • Competitive compensation, including a cash-based incentive plan 
  • Company contributions toward private healthcare coverage  
  • Company pension and employer contributions  
  • Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
  • Annual continuous learning benefit up to €1,100 per person, per fiscal year
  • Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
  • Access to mental health and wellness perks
  • Parking and transit employer contributions 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company. 

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