Workplace Experience Strategist

We are looking for a talented, organized, and people-focused individual to join our unique culture of teamwork and collaboration as a Workplace Experience Strategist. In this role, you will serve as the welcoming face of our Redwood City office while supporting day-to-day office operations, team member experience, and workplace logistics. You will manage a wide range of responsibilities, including front desk reception, office and facilities coordination, vendor partnerships, and internal communications. You will also play an important role in creating an engaging team member experience through event planning, seasonal programming, and thoughtful support for onboarding and office celebrations.

We are seeking someone who is detail-oriented, thrives in a fast-paced environment, and can confidently multitask across shifting priorities. Strong written and verbal communication skills are essential, as you will partner with team members across the organization and serve as the go-to resource for office needs. This role helps set the tone for a warm, organized, and welcoming workplace.

This position reports to the Director, People Experience. It is a full-time, in-office role based in Redwood City, CA, and requires working onsite five days per week.

What you’ll do:  
Front Desk Reception: 

• Welcome guests to Balsam Brands, serving as the first point of contact and creating a positive office experience
• Answer and direct inbound telephone calls
• Receive, sort, and distribute incoming mail, packages, and deliveries, including scanning documents for various teams
• Process outgoing shipments and coordinate special mailings as needed
• Check the Woodside Plaza mailbox weekly (and twice per week during In Season)
• Provide general administrative support such as filing, faxing, word processing, and maintaining the front desk environment

Office Management: 

• Maintain organization and cleanliness of the office, including conference rooms, kitchen, and shared spaces
• Manage office supply inventory, restocking snacks and essential materials while anticipating team needs
• Oversee seating charts, desk assignments, and office norms, communicating changes clearly to team members
• Coordinate facility repairs, routine inspections, and emergency maintenance in partnership with property management and outside contractors
• Serve as the primary point of contact for office vendors and service providers (cleaning, security, printers, coffee service, parking, etc.)
• Manage parking spaces and coordinate with external partners as needed, including towing and building management
• Scan and deposit checks when required

Team Member Experience:

• Support a welcoming and engaging team member experience through planning and executing in-person and virtual events
• Organize office lunches, happy hours, celebrations, volunteer opportunities, onboarding welcomes, milestone events, and seasonal gatherings
• Support the strategy and execution of In Season perks and programming (October–January), coordinating with international counterparts and managing budgets
• Support team gifting programs, including birthdays, anniversaries, sympathy and wellness gifts, and Benepass funds
• Provide event logistics support, including catering, supplies, setup, and teardown for offsites and company trips
• Offer basic graphic design support for event materials as needed

Onboarding, Offboarding & Internal Support:

• Assist with onboarding by preparing workspaces, assigning desks, issuing office access (keys/fobs), and coordinating with IT for equipment needs or shipping
• Support offboarding processes, including equipment recovery and desk resets
• Communicate office updates and announcements via email, Slack, and in-person as needed
• Provide Zoom Room and meeting support when required
• Assist with special projects, printing, packaging, and other operational needs as they arise
• Maintain flexibility to occasionally work outside traditional business hours to meet vendors or respond to urgent facility issues

Manage Balsam Brands 4 plex on Arguello St in Redwood City:

• Includes communicating with internal and external guests for bookings reservations, how to enter the apartment, and issues that arise during their stay
• Scheduling cleanings and landscape teams for routine cleaning and maintenance
• Tracking and ordering supplies to keep the apartments functional and stocked
• Coordinating with Purple Tie for laundering linens 
• Put out and take in trash and recycling cans on trash days

What you bring to the table:  

• Minimum 2 years work experience
• Excellent communication skills, both written and verbal
• Outstanding organizational skills
• Bachelor’s degree preferred
• Willingness to find solutions to problems
• Welcoming and open presence
• Ability to accept additional responsibilities and assist others as needed
• Experience with MS Office suite (including Outlook, Word, Excel, and PowerPoint) and MS Teams
• Experience with Zoom and Slack
• Regularly lift and/or move items up to ten pounds
• Occasionally lift and/or move items up to fifty pounds
• This role requires a valid driver’s license and proof of insurance, as well as access to a dependable personal vehicle

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.    

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

Check out our flagship brand, Balsam Hill: www.balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023

Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 
• Up to $2,000 annual funding toward HSA accounts  
• Medical, transit, dependent care FSA  
• Infertility coverage offered on all medical plans 
• Generous parental leave program and flexible return options 
• Company-paid life and AD&D insurance 
• Company-paid short and long-term disability insurance 
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year 
• Employee Assistance Program (EAP) and other mental health and wellness perks 
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
• Paid 5-week sabbatical leave after 10 years of employment 
• Annual continuous learning benefit up to $1,000 per person, per fiscal year 
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 
• Generous team member merchandise discount 
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $63,334 to $79,168. Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

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