Client Service Specialist

Utah | Remote

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software.  Whether working in-office or remotely, you'll be part of a supportive and fun team dedicated to creating exceptional client experiences.

  1. You’ll use quick digital navigation and problem-solving skills to answer questions
  2. We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.

A successful Client Service Specialist will:

  • Provide world-class customer service via phone, email, and chat communications with clients
  • Uphold and contribute to a brand of setting people free to do great work
  • Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues 
  • Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
  • Quickly think on your feet to work through complex questions and come up with creative solutions
  • During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
  • Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
  • Keep up to date on new features and products to maximize value for clients
  • Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
  • Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

What You Need to Get the Job Done

  • You're available for in-office training during your training/ramping period (which takes approx. 16 weeks, dependent on performance), before choosing between in-office or remote work
  • Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
  • You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
  • You have excellent interpersonal communication with clients and co-workers
  • You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
  • You have strong attention to detail and the ability to work in a fast-paced environment
  • You're able to break down complex problems and explain them in a clear and simple way
  • You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
  • Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role.

What You'll Love About Us

  • Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
  • Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
  • Health Benefits. Medical with HSA and FSA options, dental, and vision.
  • Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
  • Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
  • Give back.  Get paid to give your time to the community: ask us about this!
  • Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
  • Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
  • In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
  • Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

 

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. 

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. 

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

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