Enterprise Solutions Engineer

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Enterprise Solutions Engineer is a senior-level role within the Solutions Engineering team, focused on the Enterprise market segment. This role involves leading deep technical discussions with prospects, customers, internal Bandwidth teams, and third-party vendors to design and deliver exceptional, world-class solutions. The SEIII acts as a subject matter expert, providing critical guidance and support throughout the sales process.

*This role works 100% in-office out of our Raleigh HQ

What You'll Do:

• Provide technical pre-sales and retention support to Enterprise sales teams, aimed at achieving assigned sales and run-rate targets.
• Collaborate closely with Sales, Product Management, Marketing, and Development teams to architect and deliver solutions tailored to target customer segments.
• Apply deep expertise in contact center technologies and ISV platforms enabling complex workflows to assist customers in adopting cloud-based services.
• Build trust and influence customer buying decisions through technical knowledge and consultative selling skills. This includes leading technical meetings and application demonstrations.
• Align Bandwidth’s products and services with customer technical and business goals to develop commercially viable solutions.
• Stay current on industry trends and emerging technologies relevant to contact centers, AI, and communications.
• Guide development priorities that expand integrations with ecosystem partners, enabling comprehensive customer business workflows.
• Support partner development efforts including training, technical integration, and co-selling strategies.
• Draft statements of work (SOWs) that clearly define transformation programs, instill customer confidence, and serve as the foundation for consulting engagements.
• Identify and qualify new sales pipeline opportunities while tracking associated revenue to support forecasts and business plans.
• Experience working with complex Fortune 200 environments using combinations of on-premise, cloud, and hybrid  deployments

What You Need:

• Bachelor’s degree in Engineering, Computer Science, or related technical discipline, or equivalent experience.

Experience:

• Minimum 10 years in telecom engineering, pre-sales engineering, or a similar customer-facing technical role.
• Proven experience working with Global Service Providers and leading enterprise contact center technology implementations.
• Working knowledge of APIs/SDKs.
• Demonstrated ability to optimize customer workflows with contact center technologies.
• Deep understanding of SIP voice interconnection architecture and protocols, especially related to on-premises SBCs, CCaaS, and UCaaS platforms.
• • Common platforms: Avaya, Cisco SBCs (on-prem), Genesys Cloud CX (CCaaS), Microsoft Teams (Operator Connect & Direct Routing), Cisco WebEx (UCaaS and CCaaS)
• Strong VoIP and telecom fundamentals.
• Familiarity with Bandwidth and ecosystem partner products and integrations.
• Expertise in Artificial Intelligence, CCaaS, SIP Trunking, and UCaaS technologies.
• Solid understanding of software architecture and API design principles.
• Ability to apply IT systems knowledge to design customer-centric solutions.

Bonus Points:

• Experience with additional CCaaS/UCaaS platforms such as Zoom Phone/Contact Center, Five9, Google CCAIA, AWS Connect, NICE, Verint.
• Familiarity with international voice networks and 911/emergency services.
• Knowledge of voice authentication solutions (e.g., Pindrop), industry knowledge of name display, call branding.
• Hands-on experience with AI BOT development and MMS/SMS messaging.
• Experience with Conversational AI, Bots
• Strong understanding of APIs and integration techniques.
• Knowledge of cloud platforms such as AWS, Google Cloud, and Microsoft Azure.
• Project management skills and relevant industry certifications.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.