Number Porting Specialist, Toll Free

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

As a Number Porting Specialist, you will play a key role in managing carrier relationships and ensuring efficient Local Number Portability (LNP) for our customers. This position involves overseeing the end-to-end porting process, including order management, real-time coordination with field technicians, and collaboration with providers to secure timely Firm Order Confirmations (FOC). You’ll serve as the primary contact for porting escalations, internal inquiries, and customer requests, providing expert support and fostering a collaborative, customer-focused team environment.

The ideal candidate will bring exceptional customer service skills, thrive in a dynamic, fast-paced setting, and excel at building productive relationships with vendors to resolve issues swiftly and effectively.

What You'll Do:

• Customer Assistance: Guide customers through the number porting process, ensuring a seamless transition by proactively resolving issues and removing roadblocks.
• Order Management and Monitoring: Accurately process and oversee orders for local, off-net, and toll-free numbers across platforms like Iris, ZenDesk, and other third-party systems, ensuring timely completion and quality control throughout all stages.
• Team Collaboration: Work collaboratively with team members to enhance the overall porting experience for both customers and colleagues.
• Escalation Management: Serve as the primary escalation contact, coordinating with carriers, provisioning teams, and leadership to ensure timely communication and resolution.
• Vendor Relations: Cultivate strong relationships with external carriers to facilitate quicker problem resolution.
• CSR and Number Activation: Obtain and validate Customer Service Records (CSRs) and Letters of Agency (LOAs) from carriers, and activate numbers in SOA/NPAC with accuracy and compliance.

What You Need:

• Bachelor’s degree in Telecommunications, Communications, Business, or a related field is preferred
• Proven ability to lead and motivate a team, demonstrating strong leadership and team-building skills. A natural leader who drives change and fosters a culture of excellence.
• Minimum of 2 years of experience in the VoIP industry, with a solid understanding of LNP processes and a strong customer service background to enhance client support and satisfaction.
• Exceptional communication skills, advanced proficiency in Microsoft Office Suite and Google Workspace, and a strong aptitude for problem-solving in fast-paced environments.
• They demonstrate flexibility and adaptability, with a passion for delivering excellent customer experiences and achieving high satisfaction.
• Highly organized and self-motivated, they thrive in independent work while fostering a collaborative and supportive team dynamic.

 

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.