KYC Compliance Auditor
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The KYC Auditor works under the supervision of the KYC Manager to provide KYC validation on Bandwidth’s End Customers in accordance with LAR and KYC requirements. This position is also responsible for creating training documentation, implementing and executing new policies and processes
What You'll Do:
- Ensure that SLAs regarding response time are met in assigned markets by performing tasks promptly and to acceptable standards.
- Ensure Compliance with regulations and attainment of client-specific processing requirements.
- Responsible for ensuring KYC checks and completing Enhanced Due Diligence by critically evaluating End User details and information provided by Customers.
- Critically evaluate information gathered from various Regulators, internal teams, support teams, and end users, reconcile conflicts, decompose high-level information into details, and create handbooks/guides for their team to follow.
- Verifying, tracking, and reporting on Reseller Notification Status.
- Performs testing to ensure new solutions/systems enhancements are adequately tested to minimize material impacts on Bandwidth’s customer experience and Compliance needs. Compose and perform user acceptance tests based on business requirements and cutover plans when needed. (Regulation templates and end-user data gathering).
- Act as a liaison between the Regulatory Operations and Regulatory/Legal teams and the LEA when needed.
- Reinstate disconnected services once Customer compliance has been adequately attained.
- Respond to internal and external queries regarding KYC/LAR verification standards and status.
What You Need:
- Bachelor's Degree
- 2+ years of experience in a telecom related or analyst role
- Must enjoy collaboration and teamwork.
Knowledge:
- Demonstrated knowledge of KYC/AML
- Strong analytical and quantitative skills with the ability to determine trends and propose solutions.
- Intermediate-level understanding of the Operational and Technical aspects of VoIP, numbers, and messaging
- Proficient with Microsoft Office and Google Suite products, particularly Excel/Spreadsheets, specifically with extracting, formatting, validating, and analyzing data sets.
- Intermediate-level in German, as well as being fluent in English.
- Experience with a Customer Support Platform such as Zendesk or Intercom.
Skills:
- Organizational skills (creating order from chaos)
- Leadership skills (creating, inspiring, and leading cross-functional teams without positional authority)
- Communication skills (prompt and clear communication)
- Ability to make sound decisions under pressure and without direct positional authority
- Self-starter skills to drive forward without continuous guidance
- Ability to analyze complex problems, identify and execute solutions to those problems.
- Capable of learning quickly
- Capable of creating and maintaining a nurturing environment for their team
- Capable of working remotely with team members and leadership in other geographic locations
Bonus Points:
- 2 years of analytical experience
- Previous Telecom experience is a plus
- Salesforce, Intercom, or Snowflake experience
- Experience with AI tools and familiarity with automation flows
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone
- Communication allowances (phone and internet) and transport allowances to cover your personal and professional expenses.
- Private pension with automatic contributions from Bandwidth.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Meal vouchers
- 24 days annual leave per year and 1 additional day every 3 years. (Please note that the Belgian system grants legal holidays proportionally to the time you have served as an employee in Belgium the prior year)
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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