Manager, International Account Management
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are seeking a Manager of International Account Management. This person plays a critical role in advancing the organization’s long-term growth objectives by leading and developing a high-performing team responsible for supporting and expanding Growth customer accounts. This role is fully focused on people leadership, ensuring the team builds strong customer partnerships, identifies expansion opportunities, and delivers consistent revenue growth.
In addition, the Manager is accountable for the successful onboarding of all New Logo customers, ensuring a seamless transition, rapid revenue recognition, and early customer value realization through effective execution and team enablement
What You'll Do:
- Lead, coach, and develop a team of customer development professionals responsible for managing and growing identified Growth customer accounts.
- Support the team in achieving revenue targets by providing strategic guidance on account planning, opportunity management, and customer engagement.
- Ensure accurate pipeline management, forecasting, and risk assessment across the team, maintaining high standards of data quality and accountability.
- Oversee the successful onboarding of all New Logo customers, ensuring smooth handover, rapid revenue recognition, and early customer value realization.
- Enable the team to build deep customer and market understanding, strengthening long-term partnerships and identifying expansion opportunities.
- In collaboration with senior leadership, regularly assess team performance and capability, providing data-driven feedback, coaching, and development support to address trends, gaps, and roadblocks
- Ownership of larger, more complex customer engagements and management + ownership of accounts - player coach
- Support AMs on QBR, roadshows, and customer meetings
- Act as the executive stakeholder both internally and externally
- Drive the team with a proactive mindset, hold them to account for activity, territory management, and forecast accuracy
What You Need:
- Bachelor’s degree in business, marketing or related field preferred
- 6+ years sales and account management experience, with 2+ years of leadership experience
- Experience working with strategic SaaS and/or CPaaS clients with significant ongoing spend
Bonus Points:
- Experience using sales qualification methodologies to drive pipeline generation and revenue
- Strong collaboration and problem-solving skills
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, a contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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