Implementation Specialist
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
As an Implementation Specialist, you will be responsible for setting customers up for long-term success on Bandwidth products by managing the implementation process for standard accounts. As a technical and operational contact post-sale and pre-account management, you will drive adoption and customer value by assisting with overall project delivery, including customer education and training, system configuration, QA, and setup.
To be successful as an Implementation Specialist, you should have foundational project management knowledge, be highly organized, be eager to learn, be able to easily communicate technical concepts to non-technical people, and work collaboratively across organizations.
What You'll Do:
- Own customer relationships through implementation (post-sale), collaborating with customers and internal stakeholders to understand business goals and execute an implementation plan.
- Support operational and product success by onboarding, training, and educating customers on Bandwidth products.
- Create and set up customer configurations within Bandwidth systems.
- Develop a solid understanding of Bandwidth products and services.
- Identify basic implementation challenges and work with senior team members to develop practical recommendations to maximize customer value.
- Document specific product setup and workflows.
- Act as a technical liaison externally and internally, collaborating with Bandwidth Sales, Operation teams, and Product teams.
- Work closely with our Customer Success and Account Management teams, and directly with our clients to understand how our products and services power their businesses.
What You Need:
- 0-2 years of implementation, project coordination, or relevant technical customer-facing experience.
- Ability to manage multiple standard projects cross-functionally at any given time.
- Strong verbal and written communication skills both internally and externally.
- Proactive, thorough, and transparent in communication.
- Able to communicate effectively with technical and non-technical folks, from on-the-ground ops teams to leadership.
- Strong critical thinking and problem-solving skills.
- Comfortable learning to work in a consultative manner with customers.
- Process-oriented with a desire to learn, follow established processes, and provide feedback to create a positive experience for every customer.
- Action-oriented with a willingness and desire to learn and adopt new skills—both technical and non-technical—in order to deliver the best solutions.
- Able to travel at least a few times a year, if needed.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work Laptop and Internet allowance to support the costs of the Internet at home
- Health & Travel insurance, with extensive coverage and a simple claim process
- We pay 300 RON into your pension
- Extensive employee assistance resources, offering advice, and support on a range of issues including childcare & eldercare research, debt & budgeting, and work-related issues
- Meal vouchers and gift vouchers
- 24 days annual leave per year and 1 additional day every 3 years + Deferred bank holidays (public holidays that fall in weekends can be taken on any other day)
- With our Hacker Hours program, you get protected time to learn, experiment, and build with the technology you want to! You can even submit projects to our yearly Hack-of-the-Year competition complete with awards and prizes
- Free access to a learning platform to further enhance your learning
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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