Client Success Manager - Atamis

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About Atamis (A Banyan portfolio company)

Atamis is a provider of end-to-end source-to-contract software, empowering organisations to streamline their procurement processes, enhance compliance, and gain actionable insights through advanced analytics. We’re experiencing significant year on year growth with almost 500 organisations and 27,000 users of our solution in the UK alone, we aim to continue expansion in current and new sectors and geographies over the next few years. We foster a collaborative and inclusive culture that values integrity, growth, and customer success.

Job Description

As a Client Success Manager, you will be the primary point of contact for our clients, ensuring they
receive exceptional value from our solutions while building strategic, trusted relationships with key
accounts. You will manage a portfolio of accounts across public and private sector, working closely with clients
to understand their needs, drive adoption, and identify opportunities for growth. Your goal is to
build long-lasting, value-based relationships with our clients that achieves long-term retention and
expansion of accounts as you help them unlock the full advantages of adopting the solution across
their organisation.

Responsibilities;

- Serve as the main point of contact for a portfolio of clients, ensuring their success with the Atamis solutions.
- Develop a deep understanding of client's business objectives and procurement processes to tailor our solutions to their needs.
- Drive client adoption of Atamis software through training, best practices, and ongoing support.
- Monitor client health and proactively address any issues or concerns to ensure high levels of customer satisfaction.
- Identify opportunities for upselling and cross-selling additional Atamis products or services ensuring optimal NRR and account growth.
- Collaborate with internal teams, including Technical Account Managers, Marketing and Product to ensure client needs are met and feedback market needs for product development.
- Prepare and deliver regular business reviews to clients, highlighting achievements and areas for improvement.
- Maintain detailed records of client interactions and activities in our CRM system.

- Take ownership of developing a deeper understanding of your client’s industry challenges and market trends in procurement, enabling you to build credibility and tailor your approach to your clients specific needs.

Qualifications & Experience

- Bachelors degree in Business, Marketing, or a related field is advantageous but not required.
- experience in a customer success, account management, or similar role in a B2B software environment, potentially in a more technical role or Salesforce configuration
- Strong understanding of complex software solutions and the ability to communicate technical concepts to non-technical stakeholders.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving skills with a proactive approach to addressing client needs.
- Experience working with CRM systems, preferably with Salesforce or similar platforms.
- Demonstrated ability to manage multiple clients and projects simultaneously.
- A team player with a collaborative mindset and the ability to work cross-functionally.

What Atamis Offers
- A dynamic and supportive work environment with opportunities for professional growth.
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package.
- The chance to work with a talented team dedicated to driving customer success.
- Opportunities to contribute to innovative projects and make a real impact in the procurement software industry.

Atamis Employee Benefits
- 25 days annual leave.
- An extra day’s annual leave for your birthday.
- Advanced health insurance with Unum, which includes an easy to access App, employee assistance program, mental health support, financial support, 24-hour GP appointments, physiotherapy, 121 coaching and employee discounts.
- Car purchases/hire, through Octopus.
- 26 weeks full paid maternity leave.
- 4 weeks full paid paternity leave.
- Over and above award each month. The employee who has been nominated will receive a £50 Amazon voucher.
- Linkedin advocacy incentives.
- Flexible working.
- Hybrid working.
- Employee bonus, based on performance.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.