Customer Call Center Agent (Remote)

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Join Our Team at boostCX, a Banyan Portfolio Company. 

At boostCX, we’re leaders in Customer Experience Management, dedicated to making our clients' interactions with their customers smarter, more effective, and more profitable. We want to do the same for your career!

What We Do: We provide exceptional customer service on behalf of our clients, operating through our boostCX Anywhere program. Instead of a traditional call center, our sales and service agents work from the comfort of their homes. When customers call in for assistance—whether it’s for automotive needs or other services—they may be speaking with you!

Why Choose boostCX Anywhere? Enjoy the benefits of working from home: no commuting costs, no winter weather hassles, and no need for professional attire. We offer paid training and flexible schedules, allowing you to save time and reduce stress.

Where We’re Hiring: We are hiring globally!

Minimum Requirements:

• Bilingual candidates (Spanish/English) preferred
• English proficiency is necessary
• High School Diploma or GED
• At least one-two years of sales experience
• Computer know how (internet, email, excel, basic navigation of general tools)

Ideal Candidate:

• Computer-savvy with 2-3 years of experience in various applications, preference to call center experience 
• A people person who takes pride in delivering excellent customer service
• Ability to thrive in a fast-paced, pressure-filled environment
• Strong attention to detail and problem-solving skills
• Exceptional sales skills and ability to provide insights and value to a potential customer
• Multitasker with critical thinking ability

Job Details:

• Full-time and part-time positions available
• Salary: Hourly rate + potential performance incentives
• Industry experience in automotive service and tires is helpful but not required

Key Responsibilities:

• Answer inbound calls promptly and professionally
• Make outbound calls to clients and customers
• Provide insightful responses to inquiries
• Sell tires and upsell appropriately
• Schedule or modify appointments – primary goal is to get the customer into the store via an appointment
• Access and process customer information using our tools and applications

Technical/Equipment Requirements:

• A computer (less than 2 years old) in good working condition (Apple/Mac products not supported):
• Minimum 12GB RAM (16-20GB recommended)
• 2GHz processor or higher
• Windows operating system
• Reliable high-speed Internet (minimum 50 Mbps download / 10 Mbps upload)
• A designated, distraction-free workspace
• A working inverter/UPS for power backup
• Monitor (minimum 17”, dual monitors recommended)
• Noise-canceling headset (required upon training start)
• Telephone (landline or cell) for training and team calls

If you’re ready to elevate your career while providing top-notch sales experience and customer service, we’d love to hear from you! 

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits:

• Paid training
• Work from home

Supplemental Pay:

• Bonus opportunities

Experience:

• Sales: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: Remote

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.