New

Administrative Assistant

Chicago, Illinois, United States

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About Lake Companies: (Banyan's Portfolio Company)

Company Overview:
The Lake Companies is a leader in enterprise software solutions, specializing in Infor SyteLine for manufacturers across the Midwest. Our mission is to drive efficiency and growth for our clients through innovative technology solutions and dedicated support.

Position Summary:
The Administrative Assistant will play a critical role in supporting the CEO and contributing to the efficiency of operations across The Lake Companies. This individual will provide comprehensive administrative, operational, and logistical support, maintain organized and welcoming workspaces, and ensure smooth coordination of employee and customer interactions. The ideal candidate is highly organized, resourceful, and proactive, with excellent communication skills and a passion for creating seamless experiences for employees and customers alike.

Job Title: Administrative Assistant

Location: Green Bay, WI (Preferred) or Remote

Reports To: CEO

Employment Type: Full-Time 

Key Responsibilities:

Administrative Support & Office Management

  • Answer and triage phone calls, provide customer assistance, and route inquiries to appropriate departments or individuals.
  • Generate and issue product license keys as requested.
  • Document and distribute support cases in a timely fashion.
  • Manage incoming and outgoing mail, package shipping and receiving, and deliveries.
  • Schedule and coordinate the use of conference rooms, ensuring pre-meeting preparations are completed.
  • Take inventory of office and kitchen supplies, restocking and ordering as needed.
  • Maintain a clean and tidy reception area and all common areas.

Meeting Preparation and Follow-Up

  • Prepare detailed agendas, presentations, and materials for meetings.
  • Attend key meetings to document action items, track deliverables, and provide timely follow-ups.
  • Act as a liaison to ensure tasks assigned during meetings are completed on time and aligned with business goals.

Operational Support

  • Serve as the point person for consultant emergency call-ins, identifying and coordinating available resources quickly.
  • Assist with onboarding new hires, ensuring a smooth transition into the company.
  • Support internal communication efforts by preparing and distributing newsletters or updates to enhance team engagement.
  • Assist with coordinating employee travel arrangements, including hotel, flight, and rental car bookings for employees, customers, and consultants.

Marketing & Social Media Coordination

  • Collect and disseminate social content highlighting customer projects, employee wins, and company milestones.
  • Assist in sharing customer success stories and business updates across internal and external platforms.

Event Coordination & Planning

  • Plan and execute company-wide meetings and events, including managing logistics for food, travel, and activities.
  • Organize employee programs, celebrations, and activities that foster engagement and collaboration.
  • Manage corporate events related to customer engagements, such as coordinating meals, activities, and travel logistics.

Employee Engagement & Recognition

  • Organize and send birthday, anniversary, retirement, and milestone gifts or cards for employees.
  • Plan and execute celebratory events such as retirement parties, including gift selection and event logistics.
  • Arrange thoughtful gestures like funeral cards and gifts to support employees during personal challenges.

General Clerical Duties

  • Provide assistance to other departments or employees with general clerical duties as needed.
  • Perform other related duties as assigned to support organizational goals.

Qualifications:

Required

  • Excellent oral and written communication skills.
  • At least one year of administrative assistant experience preferred.
  • Proficiency with computer applications including word processing, spreadsheets, presentation software, and customer database systems.
  • Strong organizational and multitasking abilities with the ability to prioritize tasks independently.
  • Excellent interpersonal skills and superior customer service skills.
  • Punctual and reliable with a strong attendance history.

Preferred

  • Experience in event planning or employee engagement programs.
  • Familiarity with social media or internal communications platforms.
  • Knowledge of ERP or manufacturing software solutions (not required but a plus).

Benefits:

  • Competitive salary.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth within a supportive and team-oriented environment.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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