Technical Writer

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About ResolutionMD

The ResolutionMD® software, our award winning mobile visualization platform, enables medical professionals to securely view 2D and 3D radiology images and reports from a wide variety of computer and mobile devices to diagnose and treat patients, as well as remotely collaborate with other practitioners to diagnose from any location. 

Position: Technical Writer

Our team is looking for a highly motivated and team-oriented Technical Writer to help shape the future of ResolutionMD. If you’re passionate about producing high-quality technical content, get excited about building the future of healthcare, and aspire to be part of a high-performing, learning oriented and caring culture, you’ve found the right company!

We believe in transparency, collaboration, and disruptive thinking while we passionately work to simplify clinical diagnostic workflows. Our goal is to build a better diagnostic imaging solution that eases the burden on doctors, improves patient outcomes, and saves lives. As a member of our agile product team, you’ll collaborate with a group of passionate professionals to deliver new features and participate in the continuous improvement of our technical documentation.

Your responsibilities

• Produce high quality technical documentation—including, user guides, administration guides, release notes, and help articles—while employing community accepted writing principles, best practices, and tools
• Work closely with subject matter experts, such as software engineers, QA and support specialists, as well as other product stakeholders to create, edit and update various types of documentation for both technical and non-technical audiences
• Write, edit, and update User Experience (UX) and User Interface (UI) copy
• Manage localized copies of end-user documentation, including ordering and incorporating translations for new features and product updates
• Actively engage in feature design discussions, providing input and ideas
• Actively engage in scrum ceremonies and development processes

Your profile

• Degree in English, Communication, Computer Science, or related field (or equivalent work experience)
• 2+ years of experience as a technical writer in a software delivery team creating user guides, administrator’s manuals, release notes, knowledge base articles, etc.
• Knowledge of MadCap Flare for creating single-source output
• Knowledge of HTML/CSS for creating web-based documentation
• Experience with Agile software development environments
• Comfortable with GitHub/Git and the general pull request process
• Experience working in the healthcare industry with a focus on medical imaging is an asset
• Ability to learn quickly and adapt to new software, technologies, and subject matters
• Exceptional communication skills, both oral and written

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.