Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.

Quality Assurance Analyst

Software Answers · Oscar, CodeOne & res:harmonics platforms
Remote, United States · Full-time

About Software Answers

Software Answers is a global company delivering the Oscar, CodeOne and res:harmonics platforms to clients across corporate housing and temporary accommodations. Software Answers is part of Banyan Software.

We are seeking a Quality Assurance Analyst to join our existing QA team members in the US and UK and help form a single global QA team responsible for all three platforms, with a shared mandate: verify that every release meets a defined standard of correctness, and reduce the risk that defects reach our clients.

About the Role

As a QA Analyst, you will execute test cases, produce clear evidence and maintain the regression pack for one or more of our three platforms. You will join current QA team members across both regions at a formative moment for the function: standard operating procedures and an automation programme are in active development, and you will help shape how those processes work in practice as the team comes together globally.

You will work directly with developers throughout the delivery lifecycle, from reviewing acceptance criteria before a sprint starts to raising clearly reproducible defects after a build lands. You will also contribute to a growing set of AI-assisted QA practices, using tools such as Claude to accelerate test authoring, acceptance criteria review and regression gap analysis, always with QA judgement as the final check on anything AI generates.

Key Responsibilities

Test Coverage & Execution

• Verify that completed issues meet their acceptance criteria before release
• Design test cases that go beyond developer testing instructions to surface unintended behavior
• Identify blast radius: changes that affect shared components or flows beyond the immediate ticket

Evidence & Defect Reporting

• Attach test evidence to every issue tested
• Raise defects with reproduction steps, environment, build version and a Loom recording
• Record rework cycles

Collaboration & Communication

• Partner with developers, who self-test and attach evidence before submitting work for review
• Contribute to Confluence documentation, including release summaries
• Work with Product to align the regression pack with client-critical priorities
• Participate in release retrospectives to identify process improvements

Regression

• Maintain a regression pack that reflects the product as it exists today
• Apply the defined regression triggers to determine targeted versus full regression scope for a release
• Prioritize coverage of high-risk and client-critical areas, including financial processing flows

Automation & AI-Assisted QA

• Contribute to the evaluation and adoption of Playwright for automated functional testing
• Support the build-out of an automated suite around client-critical flows
• Use AI-assisted tools for test authoring, acceptance criteria drafting and regression gap analysis, reviewing every generated output before use

Qualifications

Required

• 2+ years of experience testing full-stack web applications
• Comfort working directly with developers throughout the development and release cycle
• Experience with Jira and Confluence, or comparable issue tracking and documentation tools
• Experience producing clear, reproducible defect reports, including screen recordings
• Strong analytical skills and attention to detail when validating complex workflows
• Willingness to use AI-assisted QA tools as part of daily test authoring and analysis work

Preferred

• Exposure to Playwright or another modern test automation framework (e.g. Cypress)
• Experience with GitHub (or Bitbucket) and working in Microsoft 365 / Teams
• Experience with Loom or similar tools for evidence capture
• Experience testing financial workflows: invoicing, payments or batch processing
• Exposure to property management, hospitality or workflow-driven enterprise systems
• Experience contributing to acceptance criteria alongside Product

Our QA Principles

• Quality is a shared responsibility: QA verifies; every developer, reviewer and product manager shares in building it
• Evidence over memory: every defect and every test pass is demonstrable
• Define done before you start: acceptance criteria set the standard; testing instructions describe the implementation
• Automate what is stable, test what is risky: automation covers proven, scheduled, client-critical flows; manual testing focuses on what is new, changed or uncertain
• Metrics drive decisions: rework rates, escape rates and regression coverage inform QA capacity and tooling investment

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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