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Brand Supervisor | Healthcare

Kansas City, MO

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are looking for a Client Experience partner who is prepared to change the trajectory of healthcare brands by creating the conditions for world-class strategy, communications and creative work.

The ideal candidate will carefully balance the art of strategic business knowledge with skillfully managing a team to deliver whole brand ideas. This partner is an expert at their client’s business and managing the relationship. They also recognize the importance of accurate and timely details with clear, concise communications and the ability to prioritize the right information to lead the team forward. This person is skilled at not only providing client feedback, but also at interpreting it for the team and distilling it to the essence of what is needed and will impact the work.

As a leader on the team, they are highly responsive, responsible and a crucial resource for capturing and delivering information that will be the foundation for great ideas. This partner is a manager of people who is responsible for developing talent, nurturing an individual’s career, and outlining a path for growth. When asked, a partner at this level has a thoughtful POV on the business, the competition, the client’s needs, and the purpose of the work the agency is delivering.

 

 

Responsibilities:

· Work closely with Brand Director and VP/Brand Leader to create a long-term plan for brand transformation and growth of a Fortune 4 healthcare client

· Encourages and sets an example for a diverse and inclusive environment where each team member feels they can bring their best self and be respected and seen

· Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future

· Independently runs large projects from inception to in-market delivery, working with cross-agency teams. Keeps communication and roles clear.

· Serve as healthcare category and brand business expert to BarkleyOKRP teams

· Accountable that all elements and deliverables from BarkleyOKRP are concepted based on the aligned strategic brief that delivers against client set objectives, timing, & budget

· Contribute to the making of brave ideas by ideating with the team, bringing client insight, setting up correct expectations, aligning teams, connecting resource needs, and (pre)selling in the work.

· Fosters partner agency relationships to maximize integration and collaboration in service of the client's goals

· Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles

· Proactively manages team and client expectations by partnering with Project Management to identify areas of risk and opportunity

· Identifies when to escalate any issues to senior leadership and does this in a timely manner with a problem-solving mentality

· Partner to Director on all financial needs and management of invoicing, POs, estimates, etc

 

 

Qualifications:

· 6+ years of relevant brand or agency experience

· Background in regulated categories such as healthcare, pharma or finance preferred

· Excellent client communication and the ability to establish a connection with senior-level client leadership

· Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment

· Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of partners and stakeholders

· Ability to run projects independently with minimal supervision

· Excellent written and verbal communication skills; capable of effectively articulating both strategic recommendations and detailed tactical plans

· Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads

· Demonstrated success in a cross-functional team environment

· Ability to juggle multiple projects and clients at once, while correctly prioritizing

· Digital experience with production experience is and preferred

· Ability to impact the work/create conditions

· Balance details with big picture

BarkleyOKRP’s Commitment to Diversity & Inclusion

  • We believe being radically diverse and inclusive is the key to becoming one of the world’s great creative idea companies. By embracing everything that makes our partners who they are and what makes them unique to the world around them, we create the conditions and capacity to help creative, original thinking thrive. 
  • BarkleyOKRP is committed to Diversity, Equity, Inclusion and Belonging as part of our corporate strategic goals, supported by a formal DEI+B program, Employee Resource Groups, Director of Diversity leadership and agency commitment to The Brand Lab, Creative Accelerator, Fellowship, MAIP, and BLAC. 

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