Back to jobs
New

Client Experience Manager

Kansas City, MO

 As a fundamental part of the overall team, this person is reliable, responsible, and passionate about the client’s business and the work we do for them.  This team member has an eye for detail, can multitask like no other, and works with teams to deliver a high standard of quality and accuracy in all the work. 

A Client Experience Manager at BarkleyOKRP is a resourceful problem solver who is seeking to learn from every project they touch - whether they are playing a supporting role or a lead role in a smaller project.  They have a desire to understand the many steps of advertising and BarkleyOKRP’s approach to whole brands.  They are taking responsibility for some key steps in the process by providing day-to-day support. They are expected to be seamless and accurate with their responsibilities, and act with the anticipation of what is needed to deliver the best quality work on time as a team.  This role will be client-facing and they will be expected to professionally engage with clients and proactively manage key deliverables assigned to them.

To succeed in this role, they must be flexible, highly organized and able to perform multiple tasks directly by supporting different teams and clients on an ongoing basis. They will manage day-to-day documents, communications, client deliverables, project delivery, and be a pro at proofreading all internal and client-facing documents.

Responsibilities:

CLIENT: Debut of Client relationship building

Exhibit understanding of a fast-paced client’s business and anticipate challenges/solutions

  • Prepare for and attend client meetings and presentations 
  • Ongoing, concise & clear client communications through note-taking, conference reports, emails, slides, and proofing of client presentations
  • Get trained on competitive business tools (at BarkleyOKRP) in order to deploy reports and support in competitive analysis and ongoing trend reporting that provides deeper understanding of client business

CREATIVE: Participation in whole brand thinking

Foresee next steps on creative projects, organize the team, and help drive the work

  • Contribute to ideation and offer knowledge of the client or industry competitive set during collaborative work sessions or creative reviews
  • Join in conversations around the Whole Brand (including The Red Thread, Brand Map, 5 Signs, or True Believer) and the work being created for the business
  • Shadow production to learn the trade hands-on including shoot prep, pre production, casting, editing, and overall creative production process.

COLLABORATION: Excellence in communications and team engagement

Work collaboratively with team members to deliver ideas and ensure quality implementation including: creative briefs, internal reviews, proofing, editing, versioning and file releases

  • Participates in a diverse and inclusive environment where each team member feels they can bring their best self and be respected and seen
  • Develop and maintain monthly billing trackers, POs, and estimates
  • Deliver accurate and timely trafficking, network clearance, and shipping of creative materials
  • Work collaboratively with client agency partners and vendors to traffic assets, manage talent tracking, and monitor deliverables
  • Be a detail-oriented project expert that partners with Project Management to manage timelines, impact of client changes/requests, and overall workflow
  • Proactively run all work through legal, talent and finance team members as needed

Qualifications:

  • 2 to 3+ years of experience within advertising agency setting preferred
  • Excellent communication skills, both written and oral
  • Must have strong interpersonal skills
  • Education or retail experience is a plus 

BarkleyOKRP’s Commitment to Diversity & Inclusion

  • We believe being radically diverse and inclusive is the key to becoming one of the world’s great creative idea companies. By embracing everything that makes our partners who they are and what makes them unique to the world around them, we create the conditions and capacity to help creative, original thinking thrive. 
  • BarkleyOKRP is committed to Diversity, Equity, Inclusion and Belonging as part of our corporate strategic goals, supported by a formal DEI+B program, Employee Resource Groups, Director of Diversity leadership and agency commitment to The Brand Lab, Creative Accelerator, Fellowship, MAIP, and BLAC. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Barkley’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.