Solutions Engineer

About Baselayer:
With experience across far-ranging banks, Fortune 500 tech co's, fintech unicorns 🦄, and AI experts, Baselayer is built by financial institutions, for financial institutions. Started in 2023 by experienced founders Jonathan Awad and Timothy Hyde, Baselayer has raised $20 Million and hit $2 Million in ARR faster than any other identity company in history. Today more than 2,000 Financial Institutions and Government Agency customers later, Baselayer is revolutionizing the way businesses approach fraud prevention and compliance. 🏆

About You: 
You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences, and the presence to hold your own in a room full of CTOs or compliance leaders. You don’t just understand how things work - you want to make them work better. You have taste, instincts, and a desire to be close to the product without sitting behind the code.

Must-Have Requirements:

• 2–6 years of experience in a technical role, product management, or customer-facing role.
• You can confidently navigate conversations about APIs, webhooks, and data flows.
• You have strong communication skills and executive presence.
• You’re detail-oriented, intellectually curious, and energized by solving real customer challenges.
• You're adaptable and can navigate ambiguity with confidence.
• You collaborate well with product, GTM and engineering teams and care about good UX.

Nice-to-Have:

• Experience in solutions engineering, implementation, or technical customer success.
• Basic coding skills in Python or JavaScript.
• Familiarity with identity verification, KYC/KYB processes, or financial compliance.
• Experience with fintech or financial institutions.
• Experience leading technical discovery calls, product demos, or implementation workshops.

Responsibilities:

• Translate complex customer requirements into actionable, scalable implementation strategies.
• Guide customers through API integrations and act as their technical partner through deployment.
• Own the technical narrative in sales and onboarding conversations - from architecture deep-dives to real-time troubleshooting.
• Run product walkthroughs and demos that are crisp, confident, and tailored to each use case.
• Partner closely with product, engineering, and design to ensure customer feedback turns into product velocity.
• Create clear documentation, internal playbooks, and implementation guides that actually get used.
• Lead training and enablement sessions for customer engineering teams.
• Stick around - offer post-deployment support that builds trust and drives long-term success.

Benefits:

• Time off when you need it: Flexible PTO so you can recharge without red tap
• In-person energy: We’re based in NYC and meet in the office 3-5 days a week - but flexible remote work is always on the table.
• Competitive compensation: We pay well and back it with equity - we want you to think and act like an owner.
• Career rocket fuel: You’ll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who’ve done it before.
• A seat at the table: We believe in transparency, radical candor, and giving every team member a voice.

Salary Range:
$95k - $130k, Plus Commission | Equity: 0.05% - 0.25%