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Deployment Engineer

Austin, Texas

Our mission at Base is to fix the power grid and enable affordable and reliable electricity for all. To do that, we are building America’s Next-Generation Power Company; the first engineering-led, technology-focused, R&D-driven electricity company. We are a team of tenacious engineers, operators, and creatives who have solved hard problems and are here to do it again.

Base is looking for a Deployment Engineer to architect the process for rapid deployments of hardware throughout the state of Texas. This pivotal role is focused on ensuring a positive customer experience and increased uptime of battery systems.

Responsibilities:

  • Build scalable processes to deploy thousands of batteries for both internal processes and physical build processes, ensuring efficiency and quality. 
  • Develop procedures for installs, field service, and comprehensive documentation to standardize operations.
  • Drive efficiency across the deployment pipeline.
  • Set up systems to collect data that will drive continuous process improvements and system changes.
  • Troubleshoot and triage operational problems, ensuring swift resolution and minimal disruption.
  • Troubleshoot and diagnose hardware failures, identifying root causes and implementing effective solutions.
  • Participate in a rotation on-call schedule for managing the fleet.

Required Skills / Qualifications:

  • 2+ years of experience as a hands-on Mechanical/Manufacturing/Industrial Engineer working on mechanical and/or electromechanical systems.
  • Experience developing processes and procedures for field work and manufacturing.
  • Experience working with and managing vendors and subcontractors.
  • Degree in Mechanical engineering, Manufacturing Engineering, Industrial Engineering, or equivalent experience.

Focus Areas: 

  • Channel Partnerships: Set up channel partnership processes, manage partnership relationships, manage subcontractors, and ensure happy channel partners.
  • Field Application: Develop field service processes and procedures, support electricians in triaging and troubleshooting hardware.
  • Hardware: Own install Bill of Materials, roll out new configurations to production, configuration management, and manage hardware issue resolution.
  • AHJs & Utilities: Manage relationships, develop processes for onboarding new AHJs & Utilities, and drive resolution for issues that arise internally and externally.
  • Pipeline Efficiency: Simplify internal processes to decrease time spent onboarding members, submitting applications, scheduling installs, etc.
  • Install Efficiency: Own all install processes and operations to decrease time spent at an install (goal is x2 installs per day).
  • Install Quality: Improve overall installer success and decrease field service visits for workmanship related issues.

If you’re passionate about tackling one of the most critical challenges of our time, now is the time to join us. Together, we can usher in a new era of American energy abundance by developing the hardware, software, and deployment operations that make it possible.

Our Values:

We’re building a winning culture, and we’re looking for people who are up for the challenge. These are the values we expect you to embrace from day one:

  • In-Person Work: We work full-time in the office. There is no hybrid or remote work.
  • Challenge Assumptions: We’re not here to do things the way they’ve always been done. We look for people who question the status quo and improve broken systems. We are guided by principles, not rules.
  • Operate with Urgency: Speed matters. We focus on what’s essential, make fast progress, and iterate quickly. Execution drives learning, and learning drives impact. Always have a bias for action.
  • Give & Seek Feedback: We value intellectual honesty. We expect you to challenge ideas (even your own), give direct feedback, and receive it with humility.
  • Deliver: We are high achievers with a drive to win. We take end-to-end accountability for seeing our work through and delivering on our responsibilities.
  • Think Like an Owner: We are all owners of the business. We use our time and resources wisely and take personal responsibility for our impact on the bottom line.
  • Be Opinionated: Great people make decisions with imperfect information. Eliminate murky ownership and drive towards decisions.
  • Bring the Intensity: This is not a 9-to-5 job. We are building something hard, and that requires real commitment.

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