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Deployment Operations Specialist (Channel Partnerships)

Austin, Texas

Our mission at Base is to fix the power grid and enable affordable and reliable electricity for all. To do that, we are building America’s Next-Generation Power Company; the first engineering-led, technology-focused, R&D-driven electricity company. We are a team of tenacious engineers, operators, and creatives who have solved hard problems and are here to do it again.

Base Power Company is looking for a Deployment Operations Specialist to manage daily operations for homebuilder partnerships. This role ensures efficient installation, timely problem resolution of goods, and provides key operational reporting. Additionally, this role will play a key part in improving and scaling these processes to support Base Power’s growth.

Responsibilities:

  • Oversees installer invoices to monitor accuracy.
  • Tracks installer performance and creates quality reports to be shared with critical stakeholders.
  • Collaborates closely with Member Support, Logistics and Field Service representatives to resolve a variety of highly critical installation and coordination issues.
  • Owns and manages procedure to contract and track installation of soft starts in all Texas metros.
  • Documents operational failures and communicates areas of improvement to necessary stakeholders.

Required Skills / Qualifications:

  • 1-3 years of experience in operations management or project management.
  • Strong organizational and project management skills.
  • Proficiency with ERP systems and data visualization.
  • Strong written and verbal communication skills.
  • Proficiency with project management concepts and tools.
  • Ability to understand basic functions of hardware and communicate issues with internal and external stakeholders.
  • Self-starter with the ability resolve operational challenges.
  • Experience creating project management workflows and task tracking tools.

This role is critical to ensuring seamless operations in our Homebuilder partnerships. If you’re a highly organized problem solver and eager to improve and scale deployment operations for homebuilder partnerships, we’d love to hear from you!

If you’re passionate about tackling one of the most critical challenges of our time, now is the time to join us. Together, we can usher in a new era of American energy abundance by developing the hardware, software, and deployment operations that make it possible.

Our Values:

We’re building a winning culture, and we’re looking for people who are up for the challenge. These are the values we expect you to embrace from day one:

  • In-Person Work: We work full-time in the office. There is no hybrid or remote work.
  • Challenge Assumptions: We’re not here to do things the way they’ve always been done. We look for people who question the status quo and improve broken systems. We are guided by principles, not rules.
  • Operate with Urgency: Speed matters. We focus on what’s essential, make fast progress, and iterate quickly. Execution drives learning, and learning drives impact. Always have a bias for action.
  • Give & Seek Feedback: We value intellectual honesty. We expect you to challenge ideas (even your own), give direct feedback, and receive it with humility.
  • Deliver: We are high achievers with a drive to win. We take end-to-end accountability for seeing our work through and delivering on our responsibilities.
  • Think Like an Owner: We are all owners of the business. We use our time and resources wisely and take personal responsibility for our impact on the bottom line.
  • Be Opinionated: Great people make decisions with imperfect information. Eliminate murky ownership and drive towards decisions.
  • Bring the Intensity: This is not a 9-to-5 job. We are building something hard, and that requires real commitment.

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