Seasonal Customer Care Associate - Remote (Multiple Shifts Available)

WHO WE ARE:

BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.

WHAT WE'RE LOOKING FOR: 

BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can easily adapt to any situation.

You thrive in a fast-paced environment, juggling multiple tasks while proactively finding solutions. A positive “no task is too small” mindset and genuine team spirit are musts. We measure success together and always support one another.

WHAT WE WANT YOU TO DO: 

• Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple systems
• Resolve customer issues related to orders, returns, shipping, and product detail
• Collaborate with internal teams to ensure customer satisfaction
• Maintain accurate, detailed records of all customer interactions in our CRM
• Follow company procedures and keep communication aligned with our brand voice and values
• Provide a minimum of 20 hours up to 40 hours per week of support after training (initial training ~10 hrs per week)
• Be available during at least one of the following shift windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST, or 6PM-2AM EST
• Weekend and holiday availability required
• Commit to a temporary, remote role lasting 12-18 weeks
• Attend training starting in November

WHAT WE WANT TO SEE: 

• Experience in a customer-facing role (e-commerce or retail preferred)
• Strong computer skills; able to navigate multiple systems and type at least 40 WPM
• Working knowledge of Kustomer (or another CRM) Shopify, or Netsuite is a big plus
• Ability to manage multiple tasks independently and efficiently
• Meet and maintain individual KPIs (response time, resolution count, customer satisfaction, etc.)
• Strong attention to detail, ensuring accurate and thorough record-keeping
• Excellent written and verbal communication skills
• Proficiency with G Suite (Docs, Sheets, etc.)
• Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace
• A love for accessories! Everyone at BaubleBar is passionate about our products!
• Position will be remote (residing anywhere in the United States and authorized to work in the U.S.)  

WHAT WE OFFER:

• The starting hourly range for this role is $17 - $19. Starting offers within that range will factor in work location, skills, background, and years of relevant experience
• Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand