IT Support Officer

Who we are

About BBPOS

BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology. BBPOS products are used by large retailers and leading online platforms across multiple industries.  BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage, and monitor those devices.  BBPOS is now part of Stripe’s Terminal business since the acquisition in March 2022.  

About the team

Post acquisition, the BBPOS team is now an extension of the Stripe Terminal team.  Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. 

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Who we are

About BBPOS

BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology.  BBPOS products are used by large retailers and leading online platforms across multiple industries.  BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage and monitor those devices.  BBPOS is now part of Stripe’s Terminal business since the acquisition in March 2022.  

About the team

Post acquisition, the BBPOS development team is now an extension of the Stripe Terminal team.  Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

What you’ll do

• Provide IT helpdesk support to internal users in Taiwan regional office as well as ad hoc company events
• Manage corporate IT facilities including network, server, endpoint devices, etc
• Manage IT asset lifecycle including inventory, procurement, warranty, disposal, etc
• Software license management
• Maintain IT operations compliant to company security standard
• Work in Taipei, occasionally travel to HK when necessary (such as regular training)
• Work closely with teammates in Hong Kong and mainland China
• Provide internal IT related trainings to users in Taiwan
• Execute tasks assigned by headquarter IT team in Hong Kong
• Report directly to ITOps team lead in Hong Kong

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Bachelor degree from  IT or related disciplines
• 3+ years of relevant experience in technical support or helpdesk
• Proficient in administrating endpoint devices (Win10/11, MacOS)
• Basic knowledge in Microsoft products such as Microsoft 365, Azure Active Directory
• Basic knowledge in TCP/IP networking and VPN
• Experience to manage vendors in Taiwan
• Experience to maintain hardware and software inventory
• Proficient in spoken English & Mandarin, written in English and Chinese
• Willing to learn new technologies

Preferred qualifications

• Certified in M365/Azure Administration, CCNA, ITIL Foundation will be advantageous
• Experience working in an environment with IT/Security compliances such as ISO27001/PCI
• Experience in WIFI/Firewall/Switch configuration will be advantageous
• Experience in MDM or EDR will be advantageous
• Experience managing video conferencing systems will be advantageous
• Experience working with regional teams will be advantageous

For more information of the BBPOS and our career opportunities, please visit our website www.bbpos.com

We offer long-term career prospect and competitive remuneration package to the appointed candidate.

Personal data collected will be used for recruitment purposes only. Applicants not contacted within 8 weeks of applying should consider their applications unsuccessful.