Technical Product & Implementation Specialist
WHO WE ARE
BCES Global is a North American electrical contracting platform delivering safe, reliable, and high‑quality power‑system services across industrial, commercial, utility, and mission‑critical environments. We combine deep local expertise with enterprise‑level resources to support grid reliability, system upgrades, predictive maintenance, and emergency response across Canada and the US.
WHAT WE OFFER
- 401K with 7% (US) / 5 % RRSP (CA) matching and immediate vesting
- 100% employer paid benefits
- Paid PTO
- Career development and advancement opportunities
- Travel and relocation opportunities throughout the larger organization
WHAT WE NEED
We are seeking a Technical Product & Implementation Specialist to be the primary customer-facing expert responsible for leading product operations related to our SaaS platform. This role manages client onboarding, training, configuration, demonstrations, and front-line support. The Specialist plays a key role in customer success, ensuring users adopt and effectively utilize the platform.
WHAT YOU WILL DO
Platform Implementation & Configuration
- Lead full-cycle platform implementations for new clients.
- Configure client instances including procedures, asset classes, forms, and equipment setups.
- Maintain platform configuration standards and ensure consistency across accounts.
Customer Support & Success
- Serve as the primary point of contact for our platform users.
- Provide front-line customer support and troubleshoot user issues.
- Escalate platform bugs or technical issues to the development team when needed.
Product Demonstrations & Sales Support
- Conduct software demonstrations for prospective clients.
- Support sales discussions by showcasing key platform workflows and capabilities.
Training & Onboarding
- Deliver user training sessions (remote or on-site).
- Develop onboarding materials and user guides.
- Support clients in adopting and optimizing the use of the platform.
Product Feedback & Development
- Collect customer feedback and translate insights into feature requests.
- Collaborate with internal stakeholders and developers to enhance product functionality.
WHAT YOU BRING
- Bachelor's degree in information technology, Electrical Engineering, Computer Science, or related field.
- 3-5+ years of experience in software implementation or a related technical client-facing role.
- Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones.
- PMP Certification.
- Experience with running group training sessions or adult learning.
- Inquisitive and self-motivated with exceptional problem-solving skills.
- Strong communication and presentation skills with the ability to develop strong client relationships.
- Ability to travel throughout North America without restrictions.
- Fluent in both official languages considered is considered an asset.
- Existing knowledge of electrical engineering considered a strong asset.
This position is an existing vacancy.
Compensation Range
$75,000 - $90,000 CAD
BCES Global is an equal opportunity employer and is committed to inclusive, barrier‑free recruitment and selection processes. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, provincial, or local laws in Canada and the United States.
Accommodations are available upon request throughout the recruitment process in accordance with applicable accessibility and human rights legislation, including the Accessibility for Ontarians with Disabilities Act (AODA).
As part of our hiring process, BCES Global may use technology, including AI‑enabled tools, to support screening and evaluation. All hiring decisions are made fairly, with human oversight, and in alignment with our commitment to equity and compliance.
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