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Support Analyst

Campinas, São Paulo, Brazil

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About ABI Growth Group

ABI’s Growth Division is the center of innovation and tech development within ABI, which is driving ABI’s growth by developing innovations for the core beer business and creating new hyper-growth tech businesses. 

ABI Growth includes the following business lines: BEES (our business-to-business e-commerce and SaaS business, also focused on new technologies), TaDa and Ze Delivery (our direct-to-consumer e-commerce businesses), and several other high-tech divisions, including fintech and venture capital.

What you’ll do:

  • Monitor and maintain computer systems and networks.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company.
  • Troubleshoot systems and applications problems, diagnosing and pointing out pieces of evidence of app failures.
  • Implement, manage, and maintain IT service management processes and procedures.
  • Manage incidents and effectively communicate with stakeholders during incidents.
  • Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
  • Prepare and present performance reports and metrics to senior management.
  • Responsible for maintaining and improving our computer operations, focusing on incident management and problem-solving.

What you’ll need:

  • University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
  • Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
  • Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
  • Experience with SRE and Support Engineering methodology/culture;
  • Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
  • Experience with monitoring tools such as New Relic, DataDog, Grafana;
  • Advanced communication skills in English (written and spoken);
  • Experience with Agile projects.

More about you:

  • Ability to work under pressure and manage multiple tasks.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team-oriented, collaborative environment.
  • High level of self-motivation, willingness to make a difference.
  • Autonomy and desire to learn

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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