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Technical Account Manager | LATAM

São Paulo, São Paulo, Brazil

About BEES 

Join us to build the future of B2B commerce! 

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. 
At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. 

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! 

Mission:

Serve as the primary technical advisor for customers after go-live, ensuring the successful adoption, continuous evolution, and long-term health of the BEES platform. Act as the bridge between customer business needs and BEES Product, Engineering, and Support teams to deliver measurable business value and an exceptional customer experience.

Key Responsibilities: 

Strategic Relationship Management:
  • Build and maintain strong relationships with customers' technical leaders and key stakeholders.
  • Serve as the primary technical point of contact, fostering trust and long-term partnerships.
  • Act as the liaison between Commercial, Product, Engineering, and Support teams to align customer needs with business objectives.
  • Influence technical decisions and solution strategies that support both customer outcomes and BEES growth goals.
Product Evolution & Adoption:
  • Champion the voice of the customer by providing actionable insights to Product and Engineering teams.
  • Consolidate customer feedback and communicate product roadmaps, feature releases, and platform enhancements.
  • Drive the adoption and optimization of BEES products, features, and capabilities.Identify opportunities to expand existing solutions and unlock new use cases.
  • Ensure newly released features are effectively implemented and deliver measurable customer value.

Operational Excellence:

  • Act as a trusted technical advisor throughout the customer lifecycle.
  • Monitor platform health, integrations, data quality, system performance, and adoption metrics.
  • Lead Technical Partner Reviews (TPRs), developing action plans to mitigate risks and drive business outcomes.
  • Oversee operational performance and coordinate the resolution of critical issues and escalations.
  • Maintain accurate technical documentation and ensure a seamless transition from implementation to ongoing operations and support.

Qualifications & Experience:

  • Experience in Technical Account Management, Technical Customer Success, Solutions Architecture, Technical Consulting, or a related customer-facing technical role.
  • Proven experience working with SaaS platforms, APIs, integrations, and enterprise software solutions.
  • Strong communication and presentation skills, including the ability to engage and influence executive-level stakeholders.
  • Analytical and results-oriented mindset with strong problem-solving and stakeholder management capabilities.
  • Experience with ERP systems, enterprise architectures, or complex integration ecosystems is considered a plus.

Core Competencies:

  • Strategic Thinking.
  • Stakeholder Management.
  • Influence & Negotiation.
  • Customer Success Mindset.
  • Consultative Communication.
  • Problem Solving.
  • Business Acumen.
  • Results Orientation.

Languages:

  • Intermediate English.
  • Intermediate Spanish.

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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