Job Application for Bilingual Customer Support Specialist at Belize

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

Job Summary:

The Customer Support Specialist is responsible for managing inbound and outbound calls to qualify prospects interested in our services and supporting sales efforts.

Duties & Responsibilities:

• Makes outbound phone calls to hot leads interested in cosmetic surgery.

• Handles inbound phone calls from new and existing customers, providing exceptional service and support.

• Qualifies leads by obtaining general information, and medical information identifying customer needs, and through engaging conversation motivates the customer to submit required photos, and determining timelines for customer follow-up.

• Leaves exciting and energetic voicemails to encourage prospects to return calls.

• Answers inquiries by clarifying desired information, researching, locating, and providing information.

• Educates customers on the overall process and pre-screens them for eligibility to receive office-based surgery

• Determines eligibility by comparing client information to requirements.

• Transfers qualified leads to the sales department, communicating effectively with sales agents to ensure a seamless transition.

• Actively listens to gather and record detailed notes in Salesforce to support continuous service throughout multiple touchpoints of the customer lifecycle. • Meets or exceeds sales targets by promoting services and converting qualified leads into customers.

Required Skilled/Abilities:

• Outstanding customer service skills

• Strong sales and negotiation skills

• Excellent verbal/written communication and interpersonal skills

• Energetic and exciting personality

• Strong time management and organizational skills

• Ability to work with a high sense of urgency

• Ability to efficiently multi-task and prioritize work

Education and experience:

• GED or High School Diploma required or Mexican equivalent

• Minimum 1-2 years of customer service experience

• Bilingual in English and Spanish require

Bilingual Customer Support Specialist

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