Business Administrator

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

The Business Administrator is responsible for providing comprehensive support across both PRC and EHSS functions. This role plays a critical part in ensuring smooth day-to-day site operations, managing recruitment activities, coordinating EHSS-related vendor relationships, and supporting staff welfare through effective transportation and facility oversight. The ideal candidate will be detail-oriented, people-focused, and able to respond quickly to operational and emergency needs while upholding the highest standards of service and compliance.

KEY RESPONSIBILITIES

Recruitment & Onboarding

• Support the recruitment process by sourcing, screening, and scheduling candidates in alignment with business needs.
• Coordinate new employee onboarding activities, including access to company systems, ID cards, and transportation app registration.
• Maintain candidate and employee records, ensuring compliance with company standards and local labor regulations.

EHSS Coordination & Site Operations

• Serve as the primary point of contact for facility repairs and maintenance, coordinating with vendors to ensure timely resolution of issues.
• Supervise cleaning staff, oversee schedules, and ensure that all workspaces meet cleanliness, hygiene, and safety standards.
• Monitor and report on facility repair needs, escalating to vendors or management as appropriate.
• Manage access control for the site, including issuance, monitoring, and retrieval of ID cards and access credentials.
• Support EHSS compliance by maintaining records, assisting with audits, and reporting any potential hazards or breaches.

Transportation & Staff Support

• Coordinate daily staff transportation, including scheduling and communication with transportation providers.
• Maintain accurate transportation rosters, routes, and updates in the employee transportation app.
• Be on call to respond to transportation-related emergencies, ensuring continuity of service and staff safety.
• Track and resolve transportation complaints or issues in a timely and professional manner.

General Administration

• Prepare reports, presentations, and updates for the Group Director – PRC & EHSS on recruitment, EHSS, and transportation activities.
• Maintain effective relationships with internal stakeholders and external service providers.
• Assist in budget monitoring for EHSS and transportation functions.
• Provide administrative support as required to ensure efficient operations.

QUALIFICATIONS AND SKILLS

• Bachelor’s Degree in Business Administration, Human Resources, Management, or related field (or equivalent experience).
• Minimum 3 years of experience in administrative, recruitment, or EHSS support roles; experience in a BPO or corporate environment preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and HR/administrative software tools.
• Ability to remain calm and effective in emergency or high-pressure situations.
• Proven ability to work independently while managing multiple stakeholders and priorities.

KEY  COMPENTENCIES

• Leadership & Supervision – Ability to guide and oversee cleaning and transportation staff/vendors.
• Attention to Detail – Ensures accuracy in recruitment, reporting, and compliance activities.
• Problem Solving & Decision Making – Responds effectively to site issues and emergencies.
• Collaboration – Works closely with cross-functional teams, vendors, and leadership.
• Customer Service Orientation – Prioritizes staff and operational needs, ensuring timely and effective resolution.

WORKING CONDITIONS

• Standard office environment with regular on-site responsibilities.
• Availability to respond to emergencies outside normal working hours.
• Interaction with employees at all levels, external vendors, and transportation 
  provide