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26-27 IT Support Specialist

Philadelphia, PA

Thank you for your interest in joining Belmont Charter Network! We’re excited that you’re considering a career with us. At Belmont, our mission is to provide each student with a high-quality education supported by services that meet the needs of the whole child. Our success starts with passionate, dedicated team members who believe in the power of education to create lasting change.

We’re always looking for talented individuals who are committed to equity, collaboration, and growth—both for themselves and the communities we serve. 

What makes us unique? Belmont Charter Network equips students with the knowledge and skills to succeed wherever their talents, diligence, and heart take them. Serving as a network of community schools, we strive to ensure that each child is healthy, safe, engaged, supported, and challenged. 

 Belmont Charter Network is a family of 5 community schools centered on the central mission to promote the academic, social, and emotional well-being of each child. Our schools are supported by a non-profit partner to provide holistic services to the school,l including out-of-school time, our social work project, and Head Start.  How do we do this?  We do it by ensuring our students have access to complete support both in and out of the classroom through a talented team of teachers, leaders, social workers, and partners.

We believe that schools and learning should be joyful!

You can find more about our core values and vision here.  We believe that education is the single biggest way we can disrupt the systemic racism that impacts Philadelphia and, by extension, our country.  We are a mission-centered organization that has grown since its founding over 20 years ago to be the organization that serves Philadelphia today.   Learn more about our partners who support this vision by creating a full scope of community support for our students and families.  Our approach is grounded in trauma-informed practice, which you can read more about here.

Your areas of knowledge and expertise:

  • Demonstrated skill in working with students from diverse cultural, economic, and ability backgrounds.
  • Creative problem solving
  • A commitment to being a lifelong learner,a  commitment to refining your craft
  • A knack for connecting with people across differences, including parents, colleagues, and students.

Position Summary: 

  • The IT Support Specialist will be the point person in Belmont Charter Network to provide technology support and training to school personnel, students, and parents. This position reports to the Director of Technology. The member will need to be highly adaptable to the organization’s dynamic landscape in an academic setting. The member works across schools under the organization, but will primarily be stationed in one of the schools.

    Candidates should have at least 3 years of experience in a technology support role with prior experience supporting end-users on software applications ranging from productivity software e.g., Microsoft Windows, Microsoft Office, and Google Workspace, to instructional software and student information systems. Candidates will be required to assist with integration and supporting new software applications, including but not limited to: surveillance and door entry applications, remote support tools, remote learning and conference platforms, and software specifically adapted for task automation.

    Candidates will also be required to work daily on troubleshooting and repair of desktops and various mobile devices, e.g., laptops, Chromebooks, tablets, and cellphones. Candidates will need to be able to support classroom instructional and safety technology, e.g., document camera, interactive whiteboards, projectors, and overhead PA system.

    Candidates will occasionally be required to support in planning, designing, configuring, managing, and supporting the organization’s LAN & WAN infrastructure. This includes but is not limited to: managed routers and switches, access points, firewalls, physical and virtual Windows and Linux servers, as well as Asterisk/FreePBX servers, and intercom devices. 

    Candidates will be required to maintain appropriate documentation, accurately test software, assist in preparing training materials for IT staff and the network community, and research and evaluate new products.   This position requires someone who is a self-starter and able to work independently as the lead on projects, with the ability to start, communicate progress, and finish projects.

    Technical Skills Requirements

    A degree in Computer Science, Telecommunications, Instructional Technology, or equivalent is required. A minimum of 3 years of combined support of IT software, hardware, and system applications is required.

    • Knowledge of network infrastructure and familiarity with the OSI model and various network routing protocols.  
    • COMPTIA A+ or Network+ certificates, or have passed exams in the MCSA/SE curriculum. Current CCENT on routing and switching or above is a plus.
    • Ability to support audio and visual equipment.
    • Experience in instructional learning platforms, e.g., Clever and its supported instructional software and LMS, is a plus. 
    • Experience in PowerSchool as an administrator and creating customization pages is a plus.
    • Previous experience in IT Support in an urban educational environment is a plus.
    • Ability to produce clear, concise, and accurate documentation, notes, and reports.
    • Advanced-level knowledge with Microsoft Windows & Office, Google Workspace, especially with Excel/Sheets, is a plus
    • Strong understanding and experience working with Microsoft Active Directory, Group Policies, and domain controllers.
    • Knowledge of routers, firewalls, switches, VPN devices, and wireless networking technologies, including TCP/IP, DNS, and DHCP.
    • Experience with troubleshooting and repairing Chromebooks, iPads, Android tablets, Windows devices, and smartphones.
    • Experience with supporting printers and copiers.
    • Understanding of audio and visual technologies and experience in setting up and managing equipment.
    • Ability to articulate technical issues at varying levels of expertise (for example, working with students with limited knowledge of technology then switching and working with contracted vendors on advanced projects).
    • Natural interest in IT with a desire to grow and seek out new technologies that can help the organization to grow.
    • Ability to lift up to 60 pounds.
    • Ability to climb ladders up to 15 feet.

     

    Personal Skills Required

    • Proven technical, problem-solving, and troubleshooting ability.
    • Excellent written and verbal communication skills and people skills are non-negotiable.
    • Strong relationship building and having a customer service-oriented approach are non-negotiable.
    • Ability to handle multiple requests and projects simultaneously.
    • Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
    • Passion for education and the mission of our organization.
    • Ability and willingness to learn on the job and continue to advance technical skill sets.
    • Willingness to work outside normal office hours from time to time when required.

 

Thank you for taking the time to apply to Belmont Charter Network. We truly appreciate your interest and the effort you put into your application. Our team is committed to ensuring that every candidate receives communication and updates throughout the hiring process.

We value your time and interest, and we look forward to learning more about you as we continue our review process.

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