Area Manager

Healing through Touch

Are you passionate about healing through touch to assist others in feeling their best? Do you want to make a difference in the lives of everyday people?

JUST click “Apply Now” to join our team at BE RELAX!

BE RELAX is a Global International Spa located within airports around the world. We are a Paris-born company looking to enhance our clients’ journey through massage therapy and a wide range of specialized products to use while traveling.

For more information about Be Relax, visit Berelax.com

We are looking for a talented and passionate Area Manager to join our team. If you have a passion for beauty, wellness, and providing outstanding customer service, we want to meet you!

Essential Duties and Responsibilities

Multi-Location Operations

• Oversee daily operations and performance across assigned California airport locations.
• Ensure consistency in operational procedures, service quality, and brand standards.
• Conduct regular location visits, performance reviews, and operational audits.
• Identify opportunities to improve efficiency, productivity, and profitability.
• Maintain strong relationships with airport management and business partners.

Sales & Financial Performance

• Drive revenue growth and achieve established sales targets.
• Monitor sales performance, labor costs, conversion rates, retail sales, and key performance indicators.
• Analyze financial reports and implement strategies to improve results.
• Manage regional operating budgets and control expenses.
• Hold location management teams accountable for achieving financial objectives.

Leadership & Team Development

• Lead, coach, and develop General Managers, Spa Managers, and other location leaders.
• Establish clear performance expectations and measurable goals.
• Conduct management performance evaluations and provide ongoing feedback.
• Identify leadership potential and support internal career development.
• Address performance concerns and partner with Human Resources on corrective actions.
• Build a culture of accountability, professionalism, teamwork, and continuous improvement.

Compliance & Guest Experience

• Ensure compliance with company policies, applicable California employment laws, and airport regulations.
• Partner with Human Resources on employee relations, staffing, and workplace concerns.
• Maintain high standards of cleanliness, safety, and service quality.
• Address escalated guest concerns and implement service improvements.
• Ensure operational readiness and adequate staffing across all locations.

Qualifications

• Minimum 5 years of management experience in retail, hospitality, spa, wellness, or a related industry.
• At least 2–3 years of proven multi-location management experience.
• Demonstrated success managing managers and leading high-performing teams.
• Strong understanding of sales performance, budgeting, labor management, and operational KPIs.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to work independently, prioritize competing demands, and make sound business decisions.
• Willingness and ability to travel regularly throughout California.
• Ability to obtain and maintain required airport security credentials.

Benefits

• Paid Vacation and Sick Time
• Medical, Vision, and Dental Insurance
• 401K Program
• Tuition Reimbursement
• Referral Program (up to $250)
• Discount on services and retail products

Pay

• Annual Salary: $70K+ Bonus
• Supplemental pay types:
  • Commission
  • Tips

If you’re looking to make a positive impact on guests’ wellness and work in a dynamic, professional environment, we would love to have you join our team!