Job Application for Training Specialist at Berkshire Group, LLC

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Company Overview

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you’re interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Position Summary

The Training Specialist will own and drive the training facilitation of nationally approved courses for the communities that Berkshire owns and/or manages within their assigned division. The Training Specialist is a remote US-based role aligned with Eastern Time Zone (ET). Candidates from any US time zone may apply but must accommodate working standard ET business hours (typically 8:30 AM – 5:30 PM ET), with possible schedule adjustments; reasonable accommodations may be available.

Responsibilities include, but are not limited to:

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments and team member management
Consistently demonstrate use of tact and discretion

TRAINING

Conduct monthly Systems Training via video conference including, BUT NOT LIMITED TO:

Property Management Software: Customer Relationship Management platform(s); Payment platform(s), Resident Screening platform(s), Income & Identity platform(s), Leasing and Deposit Accounting platform(s), Maintenance & Mobile Maintenance Application(s), Work-orders and Make-Ready Unit platform(s) Renter’s Insurance and additional products added
Collections Interface and Automated Collections. Collections Software/Systems: Internal Manual Collections & Automated Collection platforms, outsourced deposit alternative platforms, and outsourced collection company platforms
Lead Management Software
Data Storage System(s) and any cloud-based backup systems
Purchasing & Procurement platforms, from approval to invoice
Alternative Security Deposit Programs
Follow-up training when needed or requested
Plan, facilitate and communicate all related items for team members attending Facilitator led training. Ensure that all on demand system related classes are completed
Participate with demos, implementation, rollout, and training of new systems initiatives
Coordinate the training with 3rd party vendors and follow up with employees to ensure understanding of the programs
Assist with creation of training materials as requested

BERKSHIRE UNIVERSITY/LMS

Enter all facilitators led training classes in the LMS at least 60 days in advance of the class
Periodically review property learning plans for compliance of completion
Assist with creating on demand courses as requested

FINANCIAL TRAINING RESPONSIBILITIES

Assist and review Boston accounting bank rec discrepancies as needed
Train and monitor the collection procedures for current and former residents
Train eviction procedures in accordance with local laws
Complete the training sections of the “Inspect What You Expect Checklist” annually for each community

ADMINISTRATIVE

Participate in Acquisitions or Due Diligence tasks as requested
Review of the Berkshire Support Logs weekly
Participate in Property Audits with Compliance Trainer
Use a TEAM’s channel to communicate with APM’s

ON SITE TEAM MEMBER DEVELOPMENT

Recruit and interview Assistant Property Managers and Property Managers as requested
Mentor team members in Development Programs as requested
Participate in collaborating with Interns as requested by the Vice President of Training

MEETINGS AND CONFERENCE CALLS

Participate in weekly, monthly and “as needed” Training Department conference calls
Conduct and record combined monthly call for Assistant Managers, Business Managers, and Managers of Resident Retention
Participate in Property Managers monthly meetings as requested
Participate in National Overview Call and Town Hall meetings
Plan, facilitate and participate in Regional/Divisional meetings and events as requested
Attend Training meetings, conferences, and additional meetings as requested
Participate and support local and National Apartment Association and/or IREM activities
Participate in planning the Annual Leadership Conference as requested by the Vice President of Training
Participate in monthly MAP (Managers Advisory Panel) calls as schedule allows

ADDITIONAL RESPONSBILITIES

Perform any additional duties or tasks as assigned by the Assistant Vice President of Training
Perform any additional duties or tasks as assigned by the Vice President of Training

Knowledge/Experience:

At least three (3) years’ experience in a training/facilitation role or the equivalent in on-the-job experience required
At least two (2) years’ experience with Property Management Software Yardi & EliseAI, as described under “Training” responsibilities
At least three (3) years’ experience in the multifamily industry
Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications
Ability to communicate with and manage up to senior management
Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
Demonstrate emotional intelligence in high pressure and sensitive situations
Tenacity, patience, and perseverance to work with business deals from beginning to end of process
Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
Maintain confidentiality of sensitive information and communications of information
Develop productive working relationships with all team members including internal clients and external third parties
Demonstrated high level of ethics and integrity with a straightforward and honest approach

Technical/Educational Requirements:

Bachelor’s degree preferred or the equivalent in on-the-job experience
Demonstrated advanced Berkshire Property Management Software skills (e.g., Yardi, EliseAI)
Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
Proficiency with computers, keyboards, monitors and telephone
Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point, SharePoint, Stream etc.)
At least two (2) years’ experience in Berkshire preferred systems software platform (aka Property Management Software)
Proficiency with current versions of Windows, Edge, Azure
Proficiency with remote/virtual meeting technology and how to conduct online meetings/training
Proficiency with SharePoint & Stream for internal social media content

Berkshire Residential offers an excellent benefits package, focusing on our employees’ total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details – and to learn more about how we value our employees.

We believe

Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.

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Training Specialist

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