Inside Sales Representative

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry.  

Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.  

Combine that with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth. 

Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry!

Are you up for the opportunity of a lifetime? If so, we are seeking an Inside Sales Representative, who will Develop sales through prospecting and servicing new and existing customers.  Increase revenue by targeting and winning sales across a broad base of customers, typically small and mid-range customers.  Drive multiple aspects of the sales cycle -- identify and develop leads, qualify the leads, understand customer needs, develop the value proposition, negotiate and close business.

This position is intended to start as an Inside Sales role with a clear path and expectation to transition into a Field Outside Sales position based on performance and readiness.

Key Accountabilities:

• Develop and maintain long-term relationships with existing customer accounts and current book of business.
• Perform quarterly business reviews with top customers to determine any changes and future opportunities.
• Outbound customer outreach averages 10-15 calls daily.
• Retain accounts by providing excellent service and value.
• Increase share of wallet by identifying new opportunities within existing accounts.
• Generate new business from provided contacts to meet/exceed company goals.
• Effectively use SalesForce-SFDC tool for follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.
• Work with cross functional teams including supply chain, billing, merchandising, and customer service to provide satisfactory solutions from the customer perspective in order to retain business, and leverage communication from other departments to identify sales opportunities.
• Establish effective supplier relationships and product knowledge.
• Utilize and maintain a thorough knowledge of Berlin Packaging’s sales resources and service divisions.
• Support Branch metrics.
• Fulfill employee portion of the “Berlin Values”.

Knowledge, Skills, Abilities:

•  Bachelor’s degree strongly preferred
• 3 years of B2B customer service or inside sales experience required
• Passionate people person, who cares about nurturing customer relationships, creates a professional yet personal rapport. Builds trust, which leads to customer loyalty
• Understands the business goals, drivers, and needs of customers. Is service-oriented and ready to go the extra mile for their customers
• Extremely detail-oriented and organized
• Strong business and financial acumen; understands and can articulate the Berlin Packaging value proposition, products, services, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Effectively partners with internal teams and uses sales tools to accelerate results.
• An exceptional level of motivation, desire, and competitiveness.
• Is proactive-operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.

Working Environment:

Office environment/Business casual

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Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical insurance including dental insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Vision insurance options
• Paid parental leave for up to 12-weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored life insurance with optional voluntary life insurance
• Company sponsored short- and long-term disability

At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

*Please note the salary information shown above is a general guideline only. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

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