Senior Credit Analyst

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry.  

Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.  

Combine that with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth. 

Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry!

Are you ready for the opportunity of a lifetime?  If so, we are hiring a Senior Credit Analyst who will be responsible for managing the company’s financial risk of extending credit for specific business units and ensure customers adhere to payment terms.

Key Accountabilities:  

• Manage credit and collection activities for portfolio of business unit(s) including processing new credit applications by reviewing credit data and approving credit limits for new and existing customers up to $1M.
• Ensure compliance of payment terms, timely dispute resolution, and perform account reconciliation by reviewing aging reports weekly.  Schedule frequent communication with sales and operations to coordinate plan for corrective action.
• Address delinquent payments by contacting customers and working internally with salespeople and account coordinators for dispute resolution.  Monitor for signs of financial problems and report to immediate manager an action plan to mitigate risk.
• Prepare and follow through on payment schedules for customers who are in need of temporary extended payment plans.
• Validate orders, which are placed on hold by PeopleSoft ERP at the time of order entry.
• Ensure credit exposure for ongoing customers are maintained within their approved limits.
• Build new and strengthen relationships with customers, both internal and external.
• Ability to review financials with assistance from immediate manager.
• Prepare monthly reports of past due accounts and other various reports as required.
• Effectively negotiate in complex customer situations with minimal guidance and ability to see results to completion.
• Recommend and implement credit and operational processes & procedures for continuous improvements by collaborating with various departments including leveraging technology where appropriate.
• Provide accurate customer trade references.
• Accept responsibility for managing higher credit risks and dealing with complex customer relationships.
• Prepare credit related training materials and conduct training sessions for various members of the organization.
• Promote sales growth by using discretion and professional judgement to prevent credit & collection efforts from adversely affecting customer relations.
• Meet or exceed individual KPI goals with which include, but not limited to DSO, % current, cash collections forecast, Bad Debt Expense, and cost savings initiatives.
• May provide leadership, coaching, and/or mentoring to a subordinate group. May also act as a lead or first-level supervisor if called upon.
• Fulfill employee portion of the “Berlin T-Chart”.
• Periodically present monthly results to Corporate staff.

Job Requirements:

• Bachelor’s degree in business or finance required
• Minimum five to seven years of commercial credit and collection experience.
• Minimum 2 years of entry level leadership experience
• Performs work under minimal supervision. Handles complex issues and problems and only refers the most complex issues to higher-level staff.
• The ability to guide, inspire, and motivate individuals or groups towards a shared goal or vision
• Demonstrated ability to develop and implement strategic plans
• Basic accounting, financial statement, and bankruptcy knowledge.
• Follow-up skills, attention to detail, ability to multi-task, and possesses a high sense of urgency.
• Interpersonal effectiveness and time management skills. Must be able to work independently as well as in a group setting with minimal supervision.
• Intermediate/Advanced level proficiency with Microsoft Excel.
• Strong business judgment and knowledge of credit and collection tools and techniques.
• Ability to communicate to large audiences.
• Ability to motivate credit team members whether a direct report or not.

Working Environment: 

• Hybrid work schedule in a corporate office environment at our headquarters in downtown Chicago.  We are currently located at 525 W. Monroe in the West Loop.  We will be relocating to a new office space in the Merchandise Mart in January 2026.
• Limited travel is required

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical insurance including dental insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Vision insurance options
• Paid parental leave for up to 12-weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored life insurance with optional voluntary life insurance
• Company sponsored short- and long-term disability

At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

*Please note the salary information shown above is a general guideline only. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

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