Credit Analyst

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898.  

Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.  

Our engagement scores are 2x the national average, and every employee shares in Berlin’s profitable growth. Combined with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here!

The Credit Analyst is responsible for managing the company’s financial risk of extending credit for specific business units and promote strong cash collections by properly enforcing customers payment terms. 

Key Accountabilities:   

•    Manage credit and collection activities for portfolio of business unit(s) including processing new credit applications by reviewing credit data and approving credit limits for new and existing customers up to $500K.
•    Ensure compliance of payment terms, timely dispute resolution, and perform account reconciliation by reviewing aging reports weekly.  Schedule frequent communication with sales and operations to coordinate plan for corrective action.   
•    Address delinquent payments by contacting customers and work with internal business partners to resolve customer issues where necessary.
•    Monitor for signs of financial problems and report to immediate manager an action plan to mitigate risk.
•    Prepare and follow through payment schedules for customers who need temporary extended payment plans.
•    Validate orders, which are placed on hold by ERP at the time of order entry.
•    Ensure credit exposure for ongoing customers are maintained within their approved limits.
•    Build new and strengthen existing relationships with customers, both internal and external. 
•    Assist immediate manager in presenting credit related training sessions.
•    Prepare monthly reports of past due accounts and other various reports as required. 
•    Effectively negotiate in complex customer situations with assistance from immediate manager.
•    Recommend and implement credit and operational processes & procedures for continuous improvements by collaborating with various departments including leveraging technology where appropriate. 
•    Provide accurate customer trade references.
•    Promote sales growth by using discretion and professional judgement to prevent credit & collection efforts from adversely affecting customer relations.
•    Fulfill employee portion of the “Berlin T-Chart”.
•    Meet or exceed individual KPI goals with which include, but not limited to DSO, % current, Bad Debt Expense, and Cash Collections
•    Other duties assigned by manager.

Knowledge, Skills, Abilities:   

•    Bachelor’s degree in business or finance or the equivalent experience.
•    Five to seven years of commercial credit and collection experience.
•    Basic accounting knowledge.
•    Follow-up skills, attention to detail, ability to multi-task, and possesses a high sense of urgency.
•    Must be able to work independently as well as in a group setting with minimal supervision. 
•    Proficiency with Microsoft Excel.
•    Strong business judgment and knowledge of credit and collection tools and techniques.
•    Ability to effectively communicate to all audiences.
•    Ability and desire to motivate team members whether a direct report or not.

Working Environment:   

Work in a fast-paced office environment.  This role is hybrid, requiring 3 days in office and two days remote. Limited travel required. 

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.

*Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.

*This position is not eligible for sponsorship.

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