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Client Services Intern

Madison, WI

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. 
 
Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. 
 
Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

 

Under general supervision, provide administrative support to the Client Service team by executing daily tasks and assisting with special projects to help meet and exceed compliance and regulatory standards. This role plays a key part in ensuring customers and carriers remain current and compliant through ongoing data validation, quality control, inquiry resolution, and proactive problem-solving—always balancing customer satisfaction with organizational priorities.

Job Duties

  • Processing of time-sensitive permit requests
  • Organize and maintain electronic and physical filing systems
  • Enter, update, and verify data in Company systems and spreadsheets 
  • Respond to general inquiries and direct requests to appropriate team members. 
  • Participate in team meetings and contribute to special projects
  • Uphold confidentiality and handle sensitive information with discretion
  • Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success. 
  • Running report data and scanning documentation
  • Performs other duties as assigned or requested based on skill set. 

Experience

  • High School diploma with one year of customer service experience preferred. 
  • Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented. 
  • Ability to exercise independent judgement with respect to matters of significance. 
  • Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers. 
  • Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
  • Ability to learn, understand and utilize the company and department systems.
  • Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required. 
  • Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work. 

Work Location

  • In office. This is not a remote position. 
  • 20 hours per week. 
  • Schedule to be assigned during our core business hours of 8am-5pm.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

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