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Housekeeping Supervisor
Bethesda Brings out the Best in Talented, Caring People!
Summary
Oversees coordination and supervision of housekeeping operations. Assumes the Manager role in the absence of the Housekeeping and Laundry Manager. Oversees Housekeeping operations of the assigned team and ensures appropriate and timely service. Assists in training new team members in proper procedures of housekeeping and floor care chemicals, equipment, and techniques. Supervises housekeeping team and performs quality inspections and educational rounds. Promotes teamwork with employees and delegates responsibilities within the scope of the employee’s abilities. Ensures that employees receive training and are in compliance with departmental requirements. Maintains department equipment in a clean, safe condition. Cleans and performs nominal maintenance on upright vacuum, work carts, and equipment; removes unsafe equipment from service. Meets safety and cleanliness guidelines 100% of the time. Assists the Manager in the revision and development of departmental policies to ensure quality customer service at all times. Works within budgeted labor and supply guidelines. Orders, stocks, and monitors all supplies through vendors. Demonstrates an effective leadership style which supports collaboration, shares communication, and focuses upon the goals of the department and facility. Performs routine cleaning of assigned resident rooms, baths, offices, rest rooms, locker rooms or other common areas using standard cleaning supplies and disinfectants. Cleans up after special projects; cleans, maintains, and trains others in the duties of maintaining all equipment according to department procedures. Hangs divider curtains; reports maintenance needs and safety hazards to Manager 100% of the time. Dusts and wet mops floors and vacuums carpets; dusts and cleans furniture, fixtures, horizontal surfaces, vents, etc. Cares for carpet and upholstery. Spot cleans, damp buffs, shampoos, and extracts deep soil on carpets, entry mats, runners, and upholstered furniture. Performs other cleaning duties and trains front line staff in cleaning duties in accordance with proper safety and departmental guidelines. Empties and transports non-infectious and potentially infectious medical waste. Helps educate new hires in all aspects of housekeeping including resident room or apartment, discharges, and move out/move in cleaning. Participates as needed in facility meetings such as Q.A.P.I. and Safety Team meetings. Coordinates and oversees setup and breakdown of tables and chairs as requested for meetings, banquets, and classes in the meeting areas. Performs or coordinates assigned project work. Changes shower curtains on a regular basis. May be assigned other duties as appropriate.
Qualifications
- High school graduate or equivalent strongly preferred
- Institutional housekeeping and some supervisory experience preferred
- Ability to analyze problems and make sound judgements based upon logical thinking and standards of care
- Ability to coordinate, communicate and collaborate with Manager, General Manager, Administrator, other leaders and front line staff within the community to most efficiently schedule services, troubleshoot issues, and provide optional customer service
- Ability to effectively and professionally communicate via email and operate some Microsoft Office applications
- Ability to lift and transport objects weighing up to 65lbs
- Ability to stoops, bend, walk and stand for extended periods of time
- Ability to work in all weather conditions
- Ability to work from a ladder
- Manual dexterity, coordination and skillful use of hands when working with required equipment
- Troubleshooting, personnel management, conflict resolution, critical thinking, professional communication, team building, ability to prioritize and problem solve
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