Outbound Agent - Danish Speaking

Join Our New Danish-Speaking Customer Service Team at Betsson Group – Based in E2 Hub

Are you a natural problem solver, strong communicator, and people person? We want you to be part of our brand-new Customer Service team at Betsson Group!

We’re looking for fluent Danish speakers to join us in delivering outstanding customer experiences in a fast-paced, dynamic environment. This is your chance to be part of a multicultural team and an industry-leading iGaming company.

The Role:

You’ll play a key role in providing seamless customer service and supporting our Danish-speaking customers through a range of queries. This role is perfect for someone who thrives in a target-driven setting and values quality customer interaction.

Responsibilities:

• Work towards daily KPIs and performance targets
• Make outbound calls to existing customers to build strong connections and provide tailored support
• Communicate confidently via phone, chat, and email in Danish
• Understand customer needs and offer suitable solutions or follow-up support
• Collaborate effectively with your team while managing your tasks independently

Requirements:

• Fluency in Danish (spoken and written)
• Strong communication skills and customer-first mindset
• Experience in customer service (face-to-face, online, or phone-based)
• Ability to multitask and manage time effectively
• Proficiency in Microsoft Office
• iGaming experience is a plus

Benefits:

We offer a variety of exciting benefits to our employees, including:

🥘Lunch provided between Monday to Friday on site

🧘‍♀️Wellbeing allowance per year

💲Work from home allowance

🏡Hybrid model

💻2 weeks of remote work (abroad)

📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

🎂Milestone birthday

🏥Private Health Insurance

♿Temporary Total Disability & Personal Accident Insurances

🛡️Life & Corporate Travel Insurance

💵Discounts with local companies in Malta

💰Optional Pension Plan

✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

 

Good to know:

• Start date: Every second week, training provided
• Salary: Base salary + bonus scheme
• Rotating shift-based work
• Location: Malta, St Julians

Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.