Technical Support Engineer

The Wow

About Sporting Solutions

Sporting Solutions is a leading provider of technology, pricing data and trading services to sportsbook operators around the world. We deliver real time sports pricing, trading systems and risk management services to operators in regulated markets. Our teams combine trading expertise with advanced modelling and technology to help our customers deliver accurate and competitive sportsbook products and our main hub is in London with colleagues and customers across several countries.

 

Role Overview

The TechOps team ensures the reliability, security and performance of Sporting Solutions’ corporate IT environment. The Technical Support Engineer helps maintain end‑user systems, corporate infrastructure, identity and access services, collaboration tools and cloud resources, ensuring colleagues can work effectively and securely.

The role covers support and lifecycle management of laptops, Windows OS, domain controllers, Intune, Group Policy, Microsoft Entra ID/Active Directory, Azure resources, virtual desktops and productivity applications. It also includes incident resolution, service fulfilment, documentation and professional engagement with colleagues and third‑party partners.

 

A taster of what you will be involved with: 

• Deploy, manage and maintain Active Directory domain controllers (upgrades, hardening and lifecycle management).
• Administer Microsoft Entra ID and Active Directory (user and group management; authentication and replication troubleshooting).
• Support hybrid identity services such as Azure AD Connect / Entra Connect and resolve synchronisation issues.
• Understand and manage dependencies such as DNS, replication and firewall rules.
• Manage Windows Server roles including DNS, DHCP and certificate services.
• Maintain hybrid Windows Server environments using secure configuration baselines.
• Assist with Azure administration, monitoring and resource maintenance.
• Support Citrix Virtual Desktop environments.
• Ensure patching, antivirus and security baselines are applied consistently.
• Monitor system performance and take proactive corrective action.
• Identify opportunities for automation and process efficiency.
• Manage devices, compliance, policies and application packaging via Intune and Group Policy.
• Maintain the Windows and macOS end‑user estate including updates and application deployment.
• Support Microsoft 365 tools including Teams, OneDrive, Outlook and SharePoint.
• Provide remote and onsite support across all Sporting Solutions locations.
• Use Freshservice for incidents, requests, changes and problem records.
• Support onboarding and offboarding with HR.
• Work closely with the Senior Network Engineer on changes affecting identity and authentication services.
• Engage effectively with third‑party suppliers and internal stakeholders.
• Communicate clearly with both technical and non‑technical colleagues.
• Maintain documentation of environments, configurations and procedures.
• Maintain accurate hardware and software asset records.
• Follow established processes and contribute to improvements.
• Assist or lead small operational tasks and technical projects.
• Participate in maintenance windows and occasional out‑of‑hours work.
• After training, take part in the TechOps on‑call rotation (Tier‑1 support for the platform).

 

What we are looking for

• 3+ years’ experience in technical support or IT operations within a Windows‑based environment.
• Strong hands‑on expertise with Microsoft Entra ID, Active Directory and domain controllers, including authentication, replication and lifecycle management.
• Practical experience with Intune and Group Policy for device management, configuration and application deployment.
• Solid experience with Windows Server and hybrid infrastructure, including core services such as DNS and DHCP.
• Good understanding of Azure fundamentals and the ability to support cloud‑based services.
• Competence in core networking concepts (DNS, DHCP, VPN and connectivity troubleshooting).
• Effective communication and documentation skills, able to explain technical issues clearly to both technical and non‑technical colleagues.
• Strong analytical and problem‑solving abilities, with the ability to work independently and collaboratively.
• Experience using ITSM tooling, such as Freshservice, for incident, request and change management.

 

Desirable Skills

• PowerShell scripting for automation.
• Experience with macOS device support.
• Familiarity with PagerDuty, Jira or Slack.
• Exposure to ISO or security frameworks and secure configuration baselines.
• Experience with backup and disaster recovery tools.
• Supporting Citrix/Azure Virtualised environments.
• Understanding least‑privilege access principles and wider identity security practices.

 

Beneficial Certifications

The following certifications are desirable and will strengthen an application:

• AZ 900 Azure Fundamentals
• AZ 104 Azure Administrator Associate
• AZ 800 and AZ 801 Windows Server Hybrid Administrator Associate
• AZ 140 Azure Virtual Desktop Speciality

 

Working Pattern

The role is based in London with a hybrid work arrangement. The successful candidate will be expected to work from the office two days per week with the remaining days worked from home. Some out of hours activity may be required to support maintenance windows and operational needs.

In addition to the core responsibilities of the role, the individual will be required to learn and understand tier one support for the Sporting Solutions platform. Once trained, they will take part in the on-call rotation alongside the rest of the Technology Operations team.